[rt-users] Rich text in RT and RTFM

Kevin Falcone falcone at bestpractical.com
Mon Nov 10 18:50:02 EST 2008

On Nov 10, 2008, at 3:51 PM, Alex Young wrote:

> Does anyone know how I can get RT to send out HTML email when  
> replying to tickets? I can get the auto-replies to send as HTML, but  
> not the replies as MIME type seems to always be set to text.

There are a bunch of fixes to this that will be in 3.8.2

> Also, will a future release of RTFM support the WYSIWYG HTML editor  
> that is in RT? I think it would be very useful, especially for  
> canned responses once sending HTML emails from RT works.

Support in what way?
RTFM can insert content into the WYSIWYG editor while replying to or  
creating a ticket.


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