[rt-users] Rich text in RT and RTFM

Alex Young alexyoung at scoutsolutions.co.uk
Mon Nov 10 18:52:33 EST 2008

Thanks. Do you know when 3.8.2 will be released?

I meant adding the WYSIWYG into RTFM, rather than just having WIKI text
or plain text.

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Kevin
Sent: 10 November 2008 23:50
To: RT Users
Subject: Re: [rt-users] Rich text in RT and RTFM

On Nov 10, 2008, at 3:51 PM, Alex Young wrote:

> Does anyone know how I can get RT to send out HTML email when  
> replying to tickets? I can get the auto-replies to send as HTML, but  
> not the replies as MIME type seems to always be set to text.

There are a bunch of fixes to this that will be in 3.8.2

> Also, will a future release of RTFM support the WYSIWYG HTML editor  
> that is in RT? I think it would be very useful, especially for  
> canned responses once sending HTML emails from RT works.

Support in what way?
RTFM can insert content into the WYSIWYG editor while replying to or  
creating a ticket.


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