[rt-users] Rich text in RT and RTFM

Kevin Falcone falcone at bestpractical.com
Mon Nov 10 18:57:45 EST 2008

On Nov 10, 2008, at 6:52 PM, Alex Young wrote:

> Thanks. Do you know when 3.8.2 will be released?

Hopefully before the holiday season gets into full swing, but
I can't commit to a release date.

> I meant adding the WYSIWYG into RTFM, rather than just having WIKI  
> text
> or plain text.

That *should* be as easy as putting the right css attribute on the
text area used for editing since the JS that turns on the WYSIWYG
triggers on a class setting.  It may cause some interesting problems
inserting html into the WYSIWYG, I've not played with that.


> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com
> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Kevin
> Falcone
> Sent: 10 November 2008 23:50
> To: RT Users
> Subject: Re: [rt-users] Rich text in RT and RTFM
> On Nov 10, 2008, at 3:51 PM, Alex Young wrote:
>> Does anyone know how I can get RT to send out HTML email when
>> replying to tickets? I can get the auto-replies to send as HTML, but
>> not the replies as MIME type seems to always be set to text.
> There are a bunch of fixes to this that will be in 3.8.2
>> Also, will a future release of RTFM support the WYSIWYG HTML editor
>> that is in RT? I think it would be very useful, especially for
>> canned responses once sending HTML emails from RT works.
> Support in what way?
> RTFM can insert content into the WYSIWYG editor while replying to or
> creating a ticket.
> -kevin
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