[rt-users] Get CustomField value when CF type is "Ticket Transaction"

Monti gmail monti.mail at gmail.com
Tue Nov 11 15:13:56 EST 2008

Sorry to nag again but I am lost here and stuck...
Can someone tell me how can I get the value of a "ticket transaction" Custom
I tried with FirstCustomFieldValue but it works only if it is a "Ticket"

thanks a lot.

On Sun, Nov 9, 2008 at 7:29 PM, Monti gmail <monti.mail at gmail.com> wrote:

> Hi all,
> I have spent many hours today to find a solution to my problem, I will VERY
> much appriciate any help here.
> I have a CF Applies to "Ticket Transaction" called "SendResolutionMail"
> which is select one value type.
> I can't get the CF Value out of it if it applies to "Ticket Transaction"
> BUT I can get it if the CF applies to "ticket".
> I have tried many suggested ways to implement it which I found in the net.
> but none of them solved it for me.
> I have the following scrip and the Logger output is empty when I use
> $Ticket->FirstCustomFieldValue. I can't get the CF Value out of it...
> *Please help :(*
> { ### True when transaction is incoming email and CF 'noemail' is not set
>    my $Transaction = $self->TransactionObj;
>    my $Ticket = $self->TicketObj;
>    my $val = $Transaction->Type eq 'Status'
>            && $Transaction->NewValue eq 'resolved'
>            &&  get_custom("SendResolutionMail");
>    return $val;
>    ### Returns custom field value
>    ### get_custom($field_name)
>    sub get_custom {
>      my $target_name = $_[0];
>      my $val = $Ticket->FirstCustomFieldValue($target_name);
> *$RT::Logger->warning("$val");* # Logger output - RT:  ((eval 1182):14)
>      return $val if defined $val;
>      return undef;
>    }
> }
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20081111/5408c8c1/attachment.htm>

More information about the rt-users mailing list