[rt-users] Get CustomField value when CF type is "Ticket Transaction"

[Monti gmail]

I am trying one more time, sorry for spamming your mail.
I am still stuck and waiting for someone who knows how to get CF value out
when using CF type "Ticket Transaction".

thanks,

On Tue, Nov 11, 2008 at 10:13 PM, Monti gmail <monti.mail at gmail.com> wrote:

> Sorry to nag again but I am lost here and stuck...
> Can someone tell me how can I get the value of a "ticket transaction"
> Custom Field?
> I tried with FirstCustomFieldValue but it works only if it is a "Ticket"
> CF....
>
> thanks a lot.
>
> On Sun, Nov 9, 2008 at 7:29 PM, Monti gmail <monti.mail at gmail.com> wrote:
>
>> Hi all,
>>
>> I have spent many hours today to find a solution to my problem, I will
>> VERY much appriciate any help here.
>>
>> I have a CF Applies to "Ticket Transaction" called "SendResolutionMail"
>> which is select one value type.
>> I can't get the CF Value out of it if it applies to "Ticket Transaction"
>> BUT I can get it if the CF applies to "ticket".
>> I have tried many suggested ways to implement it which I found in the net.
>> but none of them solved it for me.
>>
>> I have the following scrip and the Logger output is empty when I use
>> $Ticket->FirstCustomFieldValue. I can't get the CF Value out of it...
>>
>> *Please help :(*
>>
>> { ### True when transaction is incoming email and CF 'noemail' is not set
>>    my $Transaction = $self->TransactionObj;
>>    my $Ticket = $self->TicketObj;
>>    my $val = $Transaction->Type eq 'Status'
>>            && $Transaction->NewValue eq 'resolved'
>>            &&  get_custom("SendResolutionMail");
>>    return $val;
>>
>>    ### Returns custom field value
>>    ### get_custom($field_name)
>>    sub get_custom {
>>      my $target_name = $_[0];
>>      my $val = $Ticket->FirstCustomFieldValue($target_name);
>> *$RT::Logger->warning("$val");* # Logger output - RT:  ((eval 1182):14)
>>      return $val if defined $val;
>>      return undef;
>>    }
>> }
>>
>
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20081114/23ddb515/attachment.htm>