[rt-users] Blank page annoyance

Wed Nov 12 05:59:07 EST 2008

Hi,

I just wanted to follow up and tell you that running the upgrade
script solved the problem.

Thank you very much for your help!

Allan

On Tue, Nov 11, 2008 at 6:48 PM, John <nimbius at sdf.lonestar.org> wrote:
> the first script you run will create (or should be redirected to) a file.
> importing that file into mysql is the next step as you need to run those
> commands against the database now
>
>
>
> On Tue, 11 Nov 2008, Allan Eising wrote:
>
>> Date: Tue, 11 Nov 2008 17:35:10 +0100
>> From: Allan Eising <allan.eising at gmail.com>
>> To: John <nimbius at sdf.lonestar.org>
>> Cc: Jon Tollerton <jtollerton at zoominternet.net>,
>>    rt-users at lists.bestpractical.com
>> Subject: Re: [rt-users] Blank page annoyance
>>
>> I just ran the schema upgrade file (schema.mysql-4.0-4.1.pl), and it
>> gave me a lot of sql commands.
>>
>> As it required me to type the username and password to mysql, I assume
>> it executed those commands, or am I wrong here?
>>
>> Allan
>>
>> On Tue, Nov 11, 2008 at 4:02 PM, Allan Eising <allan.eising at gmail.com>
>> wrote:
>>>
>>> I see... I had hoped the upgrade scripts took care of those schema
>>> changes, but I'll try to run the schema script later tonight, when rt
>>> traffic is low.
>>>
>>> Thanks for the help so far.
>>>
>>> Allan
>>>
>>> On Tue, Nov 11, 2008 at 3:58 PM, John <nimbius at sdf.lonestar.org> wrote:
>>>>
>>>> yes.  you have to run that regardless, just because youre upgrading from
>>>> a
>>>> verison of RT older than 3.8.1...like i said, rather poorly worded in
>>>> the
>>>> docs.  sorry.
>>>>
>>>> On Tue, 11 Nov 2008, Allan Eising wrote:
>>>>
>>>>> Date: Tue, 11 Nov 2008 15:56:36 +0100
>>>>> From: Allan Eising <allan.eising at gmail.com>
>>>>> To: John <nimbius at sdf.lonestar.org>
>>>>> Cc: Jon Tollerton <jtollerton at zoominternet.net>,
>>>>>   rt-users at lists.bestpractical.com
>>>>> Subject: Re: [rt-users] Blank page annoyance
>>>>>
>>>>> So, what you are saying is that if I did not upgrade mysql but only
>>>>> RT, I still have to run the mysql schema upgrades?
>>>>>
>>>>> Allan
>>>>>
>>>>> On Tue, Nov 11, 2008 at 3:52 PM, John <nimbius at sdf.lonestar.org> wrote:
>>>>>>
>>>>>> ok, so this is deceptive..read once more...
>>>>>>
>>>>>>
>>>>>> "If you're upgrading RT from versions prior to 3.8.0 then you MUST
>>>>>> follow
>>>>>> instructions below."
>>>>>>
>>>>>> yeah, it still means you have to run it.
>>>>>>
>>>>>> On Tue, 11 Nov 2008, Allan Eising wrote:
>>>>>>
>>>>>>> Date: Tue, 11 Nov 2008 15:47:57 +0100
>>>>>>> From: Allan Eising <allan.eising at gmail.com>
>>>>>>> To: Jon Tollerton <jtollerton at zoominternet.net>
>>>>>>> Cc: rt-users at lists.bestpractical.com
>>>>>>> Subject: Re: [rt-users] Blank page annoyance
>>>>>>>
>>>>>>> I have 4.005 installed, so this is not the issue.
>>>>>>>
>>>>>>> However, I pulled the package off fedora's rawhide repository, so I
>>>>>>> suspect some incompatibilities there. It's the version that will be
>>>>>>> released with the upcoming fedora core 10, so I hope when I do the
>>>>>>> full upgrade upon release, it will be fixed.
>>>>>>>
>>>>>>> On Tue, Nov 11, 2008 at 3:44 PM, Jon Tollerton
>>>>>>> <jtollerton at zoominternet.net> wrote:
>>>>>>>>
>>>>>>>> If this is mysql, don't take DBD::mysql past 4.006
>>>>>>>>
>>>>>>>> http://rt.cpan.org/Public/Bug/Display.html?id=37027
>>>>>>>>
>>>>>>>> John wrote:
>>>>>>>>
>>>>>>>> did you complete the schema upgrade as noted in UPGRADE.mysql?
>>>>>>>>
>>>>>>>> On Tue, 11 Nov 2008, Allan Eising wrote:
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Date: Tue, 11 Nov 2008 15:29:12 +0100
>>>>>>>> From: Allan Eising <allan.eising at gmail.com>
>>>>>>>> To: John <nimbius at sdf.lonestar.org>
>>>>>>>> Subject: Re: [rt-users] Blank page annoyance
>>>>>>>>
>>>>>>>> It's an upgrade.
>>>>>>>>
>>>>>>>> The most consistent error I get from my httpd log is:
>>>>>>>>
>>>>>>>> [Tue Nov 11 15:27:02 2008] [notice] child pid 10058 exit signal
>>>>>>>> Segmentation fault (11)
>>>>>>>>
>>>>>>>> I'll try and see if I can update mod_perl and DBI/DBD...
>>>>>>>>
>>>>>>>> Allan
>>>>>>>>
>>>>>>>> On Tue, Nov 11, 2008 at 3:08 PM, John <nimbius at sdf.lonestar.org>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>
>>>>>>>> Allan,
>>>>>>>> is this an upgrade or a new install?
>>>>>>>> do you see any errors in your webserver logs?
>>>>>>>> have you tried turning on RT logging and tracing? (settings can be
>>>>>>>> found
>>>>>>>> in
>>>>>>>> RT_Config.pm)
>>>>>>>>
>>>>>>>> it sounds like something is failing in mason.
>>>>>>>>
>>>>>>>>
>>>>>>>> On Tue, 11 Nov 2008, Allan Eising wrote:
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Date: Tue, 11 Nov 2008 14:33:15 +0100
>>>>>>>> From: Allan Eising <allan.eising at gmail.com>
>>>>>>>> To: rt-users at lists.bestpractical.com
>>>>>>>> Subject: [rt-users] Blank page annoyance
>>>>>>>>
>>>>>>>> Hi there,
>>>>>>>>
>>>>>>>> I have a problem on my rt 3.8.1 installation. After using the web
>>>>>>>> interface for a few minutes, pages stop being generated, and when I
>>>>>>>> click a link, I receive a blank page. I can then log in again by
>>>>>>>> typing the url, and observe the same issue reappear after a short
>>>>>>>> while. I've checked my syslog, and it doesn't cointain any
>>>>>>>> information
>>>>>>>> other than the fact that the user logged in.
>>>>>>>>
>>>>>>>> Can anyone help me debug this problem?
>>>>>>>>
>>>>>>>> --
>>>>>>>> Best regards
>>>>>>>>
>>>>>>>> Allan Eising
>>>>>>>> _______________________________________________
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>>>>>>>>
>>>>>>>> Community help: http://wiki.bestpractical.com
>>>>>>>> Commercial support: sales at bestpractical.com
>>>>>>>>
>>>>>>>>
>>>>>>>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>>>>>>>> Buy a copy at http://rtbook.bestpractical.com
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> nimbius at sdf.lonestar.org
>>>>>>>> SDF Public Access UNIX System - http://sdf.lonestar.org
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> nimbius at sdf.lonestar.org
>>>>>>>> SDF Public Access UNIX System - http://sdf.lonestar.org
>>>>>>>> _______________________________________________
>>>>>>>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>>>>>>>
>>>>>>>> Community help: http://wiki.bestpractical.com
>>>>>>>> Commercial support: sales at bestpractical.com
>>>>>>>>
>>>>>>>>
>>>>>>>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>>>>>>>> Buy a copy at http://rtbook.bestpractical.com
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>> _______________________________________________
>>>>>>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>>>>>>
>>>>>>> Community help: http://wiki.bestpractical.com
>>>>>>> Commercial support: sales at bestpractical.com
>>>>>>>
>>>>>>>
>>>>>>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>>>>>>> Buy a copy at http://rtbook.bestpractical.com
>>>>>>>
>>>>>>
>>>>>> nimbius at sdf.lonestar.org
>>>>>> SDF Public Access UNIX System - http://sdf.lonestar.org
>>>>>>
>>>>>
>>>>
>>>> nimbius at sdf.lonestar.org
>>>> SDF Public Access UNIX System - http://sdf.lonestar.org
>>>>
>>>
>>
>
> nimbius at sdf.lonestar.org
> SDF Public Access UNIX System - http://sdf.lonestar.org
>