[rt-users] Blank page annoyance

[John]

the first script you run will create (or should be redirected to) a file. 
importing that file into mysql is the next step as you need to run those 
commands against the database now



On Tue, 11 Nov 2008, Allan Eising wrote:

> Date: Tue, 11 Nov 2008 17:35:10 +0100
> From: Allan Eising <allan.eising at gmail.com>
> To: John <nimbius at sdf.lonestar.org>
> Cc: Jon Tollerton <jtollerton at zoominternet.net>,
>     rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] Blank page annoyance
> 
> I just ran the schema upgrade file (schema.mysql-4.0-4.1.pl), and it
> gave me a lot of sql commands.
>
> As it required me to type the username and password to mysql, I assume
> it executed those commands, or am I wrong here?
>
> Allan
>
> On Tue, Nov 11, 2008 at 4:02 PM, Allan Eising <allan.eising at gmail.com> wrote:
>> I see... I had hoped the upgrade scripts took care of those schema
>> changes, but I'll try to run the schema script later tonight, when rt
>> traffic is low.
>>
>> Thanks for the help so far.
>>
>> Allan
>>
>> On Tue, Nov 11, 2008 at 3:58 PM, John <nimbius at sdf.lonestar.org> wrote:
>>>
>>> yes.  you have to run that regardless, just because youre upgrading from a
>>> verison of RT older than 3.8.1...like i said, rather poorly worded in the
>>> docs.  sorry.
>>>
>>> On Tue, 11 Nov 2008, Allan Eising wrote:
>>>
>>>> Date: Tue, 11 Nov 2008 15:56:36 +0100
>>>> From: Allan Eising <allan.eising at gmail.com>
>>>> To: John <nimbius at sdf.lonestar.org>
>>>> Cc: Jon Tollerton <jtollerton at zoominternet.net>,
>>>>    rt-users at lists.bestpractical.com
>>>> Subject: Re: [rt-users] Blank page annoyance
>>>>
>>>> So, what you are saying is that if I did not upgrade mysql but only
>>>> RT, I still have to run the mysql schema upgrades?
>>>>
>>>> Allan
>>>>
>>>> On Tue, Nov 11, 2008 at 3:52 PM, John <nimbius at sdf.lonestar.org> wrote:
>>>>>
>>>>> ok, so this is deceptive..read once more...
>>>>>
>>>>>
>>>>> "If you're upgrading RT from versions prior to 3.8.0 then you MUST follow
>>>>> instructions below."
>>>>>
>>>>> yeah, it still means you have to run it.
>>>>>
>>>>> On Tue, 11 Nov 2008, Allan Eising wrote:
>>>>>
>>>>>> Date: Tue, 11 Nov 2008 15:47:57 +0100
>>>>>> From: Allan Eising <allan.eising at gmail.com>
>>>>>> To: Jon Tollerton <jtollerton at zoominternet.net>
>>>>>> Cc: rt-users at lists.bestpractical.com
>>>>>> Subject: Re: [rt-users] Blank page annoyance
>>>>>>
>>>>>> I have 4.005 installed, so this is not the issue.
>>>>>>
>>>>>> However, I pulled the package off fedora's rawhide repository, so I
>>>>>> suspect some incompatibilities there. It's the version that will be
>>>>>> released with the upcoming fedora core 10, so I hope when I do the
>>>>>> full upgrade upon release, it will be fixed.
>>>>>>
>>>>>> On Tue, Nov 11, 2008 at 3:44 PM, Jon Tollerton
>>>>>> <jtollerton at zoominternet.net> wrote:
>>>>>>>
>>>>>>> If this is mysql, don't take DBD::mysql past 4.006
>>>>>>>
>>>>>>> http://rt.cpan.org/Public/Bug/Display.html?id=37027
>>>>>>>
>>>>>>> John wrote:
>>>>>>>
>>>>>>> did you complete the schema upgrade as noted in UPGRADE.mysql?
>>>>>>>
>>>>>>> On Tue, 11 Nov 2008, Allan Eising wrote:
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Date: Tue, 11 Nov 2008 15:29:12 +0100
>>>>>>> From: Allan Eising <allan.eising at gmail.com>
>>>>>>> To: John <nimbius at sdf.lonestar.org>
>>>>>>> Subject: Re: [rt-users] Blank page annoyance
>>>>>>>
>>>>>>> It's an upgrade.
>>>>>>>
>>>>>>> The most consistent error I get from my httpd log is:
>>>>>>>
>>>>>>> [Tue Nov 11 15:27:02 2008] [notice] child pid 10058 exit signal
>>>>>>> Segmentation fault (11)
>>>>>>>
>>>>>>> I'll try and see if I can update mod_perl and DBI/DBD...
>>>>>>>
>>>>>>> Allan
>>>>>>>
>>>>>>> On Tue, Nov 11, 2008 at 3:08 PM, John <nimbius at sdf.lonestar.org> wrote:
>>>>>>>
>>>>>>>
>>>>>>> Allan,
>>>>>>> is this an upgrade or a new install?
>>>>>>> do you see any errors in your webserver logs?
>>>>>>> have you tried turning on RT logging and tracing? (settings can be
>>>>>>> found
>>>>>>> in
>>>>>>> RT_Config.pm)
>>>>>>>
>>>>>>> it sounds like something is failing in mason.
>>>>>>>
>>>>>>>
>>>>>>> On Tue, 11 Nov 2008, Allan Eising wrote:
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Date: Tue, 11 Nov 2008 14:33:15 +0100
>>>>>>> From: Allan Eising <allan.eising at gmail.com>
>>>>>>> To: rt-users at lists.bestpractical.com
>>>>>>> Subject: [rt-users] Blank page annoyance
>>>>>>>
>>>>>>> Hi there,
>>>>>>>
>>>>>>> I have a problem on my rt 3.8.1 installation. After using the web
>>>>>>> interface for a few minutes, pages stop being generated, and when I
>>>>>>> click a link, I receive a blank page. I can then log in again by
>>>>>>> typing the url, and observe the same issue reappear after a short
>>>>>>> while. I've checked my syslog, and it doesn't cointain any information
>>>>>>> other than the fact that the user logged in.
>>>>>>>
>>>>>>> Can anyone help me debug this problem?
>>>>>>>
>>>>>>> --
>>>>>>> Best regards
>>>>>>>
>>>>>>> Allan Eising
>>>>>>> _______________________________________________
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>>>>>>>
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>>>>>>>
>>>>>>>
>>>>>>> nimbius at sdf.lonestar.org
>>>>>>> SDF Public Access UNIX System - http://sdf.lonestar.org
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> nimbius at sdf.lonestar.org
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>>>>>>>
>>>>>>>
>>>>>> _______________________________________________
>>>>>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>>>>>
>>>>>> Community help: http://wiki.bestpractical.com
>>>>>> Commercial support: sales at bestpractical.com
>>>>>>
>>>>>>
>>>>>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>>>>>> Buy a copy at http://rtbook.bestpractical.com
>>>>>>
>>>>>
>>>>> nimbius at sdf.lonestar.org
>>>>> SDF Public Access UNIX System - http://sdf.lonestar.org
>>>>>
>>>>
>>>
>>> nimbius at sdf.lonestar.org
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>>>
>>
>

nimbius at sdf.lonestar.org
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