[rt-users] Having some configuration problems with CentOS 5 and RT3.8.1

chaim.rieger at gmail.com chaim.rieger at gmail.com
Fri Nov 14 17:54:33 EST 2008

Check the permissions on your rt install dir

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-----Original Message-----
From: "Gary Greene" <Gary.Greene at minervanetworks.com>

Date: Fri, 14 Nov 2008 13:59:05 
To: <rt-users at lists.bestpractical.com>
Subject: [rt-users] Having some configuration problems with CentOS 5 and RT

This is likely caused by either a misconfiguration on my part, or I flubbed up the installation, however when I connect to the rt3 install on my CentOS 5 system, I get an 500 from the server. The info from the Apache log reads as follows:

[Fri Nov 14 12:26:59 2008] [error] [client] Can't locate object method "Config" via package "RT" at /usr/lib/perl5/vendor_perl/5.8.8/RT/Handle.pm line 85.\nCompilation failed in require at /usr/lib/perl5/vendor_perl/5.8.8/RT.pm line 216.\n

I've looked at the code that this is referring to, and saw that this is an eval to "use DBIx::SearchBuilder::Handle::" . RT->Config->Get('DatabaseType') in the FinalizeDatabaseType subroutine.

I've installed all of the packages that were listed from the test dependency script including DBIx::SearchBuilder, and have followed the instructions for installing RT via RPM (with the caveat that I did my own spin of the RPM since we would like to use the 3.8.x series instead of 3.6.x, which required me to build a number of additional module packages to get RT to build correctly....)

Any input for this would be greatly appreciated.

Gary L. Greene, Jr.
IT Operations
Minerva Networks, Inc.
Tel:  (408) 240-1239
Cell: (650) 704-6633

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