[rt-users] Having some configuration problems with CentOS 5 and RT3.8.1

Gary Greene Gary.Greene at minervanetworks.com
Fri Nov 14 20:09:00 EST 2008


Thanks for the help on that, it works now. Now all I need to do is figure out the default password for the root user for RT...

--
Gary L. Greene, Jr.
IT Operations
Minerva Networks, Inc.
Tel:  (408) 240-1239
Cell: (650) 704-6633
 

> -----Original Message-----
> From: chaim.rieger at gmail.com [mailto:chaim.rieger at gmail.com] 
> Sent: Friday, November 14, 2008 2:55 PM
> To: Gary Greene; rt-users-bounces at lists.bestpractical.com; 
> rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] Having some configuration problems 
> with CentOS 5 and RT3.8.1
> 
> Check the permissions on your rt install dir
> 
> 
> Sent via BlackBerry from T-Mobile
> 
> -----Original Message-----
> From: "Gary Greene" <Gary.Greene at minervanetworks.com>
> 
> Date: Fri, 14 Nov 2008 13:59:05
> To: <rt-users at lists.bestpractical.com>
> Subject: [rt-users] Having some configuration problems with 
> CentOS 5 and RT
> 	3.8.1
> 
> 
> This is likely caused by either a misconfiguration on my 
> part, or I flubbed up the installation, however when I 
> connect to the rt3 install on my CentOS 5 system, I get an 
> 500 from the server. The info from the Apache log reads as follows:
> 
> [Fri Nov 14 12:26:59 2008] [error] [client 10.5.1.137] Can't 
> locate object method "Config" via package "RT" at 
> /usr/lib/perl5/vendor_perl/5.8.8/RT/Handle.pm line 
> 85.\nCompilation failed in require at 
> /usr/lib/perl5/vendor_perl/5.8.8/RT.pm line 216.\n
> 
> I've looked at the code that this is referring to, and saw 
> that this is an eval to "use DBIx::SearchBuilder::Handle::" . 
> RT->Config->Get('DatabaseType') in the FinalizeDatabaseType 
> subroutine.
> 
> I've installed all of the packages that were listed from the 
> test dependency script including DBIx::SearchBuilder, and 
> have followed the instructions for installing RT via RPM 
> (with the caveat that I did my own spin of the RPM since we 
> would like to use the 3.8.x series instead of 3.6.x, which 
> required me to build a number of additional module packages 
> to get RT to build correctly....)
> 
> Any input for this would be greatly appreciated.
> 
> --
> Gary L. Greene, Jr.
> IT Operations
> Minerva Networks, Inc.
> Tel:  (408) 240-1239
> Cell: (650) 704-6633
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