[rt-users] Cannot change Owner with RT 3.8.1

Daniel Tougas daniel.tougas at dalsa.com
Mon Nov 17 10:20:07 EST 2008


Hi All,

We have migrated from 3.4.4 to 3.8.1 and found the following change of behavior:
- Once a ticket is created, we cannot change the owner from Nobody to someone else
- The owner of a ticket cannot reassign it
However, the owner can be set when creating the ticket  and someone can "Take" a ticket.

Is that a new behavior with 3.8.  If so, how can we change it back to the previous behavior?

Thanks in advance,

Daniel Tougas


This email and any files transmitted with it are confidential and intended 
solely for the use of the individual or entity to whom they are addressed. If 
you have received this email in error please notify the system manager. 
 
Afin de combattre les pourriels, DALSA ne retournera plus d'avis d'echec 
d'envoi pour les adresses invalides. Ce courriel ainsi que ses pieces jointes 
sont strictement reserves a l'usage de la ou du destinataire et peut contenir 
de l'information privilegiee et confidentielle. Si vous avez recu cette 
correspondance par erreur, veuillez supprimer le message. Merci.
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20081117/ca841ffb/attachment.htm>


More information about the rt-users mailing list