[rt-users] Reporting hours worked by category

Adrian Schmitz aschmitz at lehighgas.com
Tue Nov 18 11:33:51 EST 2008

I have a custom field that I use to group our problems into categories
(Software-MS Office, Hardware-Router, etc). We also populate the "hours
worked" field as we work tickets. Is there some way I can produce a
report showing a sum of hours worked for each problem category? Or, if
anyone uses a different approach to a similar problem, those suggestions
are also appreciated. I'm just trying to come up with a good way to
demonstrate how my department is spending its hours. 



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