[rt-users] Reporting hours worked by category
Adrian Schmitz
aschmitz at lehighgas.com
Tue Nov 18 11:35:20 EST 2008
I'm running 3.8.1, in case that's important.
-Adrian
From: Adrian Schmitz
Sent: Tuesday, November 18, 2008 11:34 AM
To: 'rt-users at lists.bestpractical.com'
Subject: Reporting hours worked by category
I have a custom field that I use to group our problems into categories
(Software-MS Office, Hardware-Router, etc). We also populate the "hours
worked" field as we work tickets. Is there some way I can produce a
report showing a sum of hours worked for each problem category? Or, if
anyone uses a different approach to a similar problem, those suggestions
are also appreciated. I'm just trying to come up with a good way to
demonstrate how my department is spending its hours.
-Adrian
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20081118/0c191d4c/attachment.htm>
More information about the rt-users
mailing list