[rt-users] Queue specific RTFM articles

Kevin Falcone falcone at bestpractical.com
Tue Nov 18 20:41:12 EST 2008

On Nov 18, 2008, at 3:57 PM, Alex Young wrote:

> Just found they are showing up correctly in the correct queue, but  
> are being listed in every other queue under “Select an Article to  
> include”.
> Is that expected behaviour? It doesnt show any other articles in the  
> drop down other than the ones that should be queue specific.

Go look at the class these articles are part of.
Did you check the box for "All articles in this class are on dropdown  
on ticket reply page"?


> From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com 
> ] On Behalf Of Alex Young
> Sent: 18 November 2008 20:30
> To: RT Users
> Subject: [rt-users] Queue specific RTFM articles
> I am trying to setup queue specific articles in RTFM/RT, but not  
> having much luck.
> My RTFM structure looks like this:
> Queues
>           Sale Info
>                    Generic Replies
> The queue is called Sale Info. I have tried putting the articles  
> under Sales Info and Generic Replies.
> The problem is, they show up in every queue on every ticket, rather  
> than being queue specific.
> Anyone know where I might be going wrong?
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