[rt-users] Queue specific RTFM articles

Alex Young alexyoung at scoutsolutions.co.uk
Tue Nov 18 15:57:57 EST 2008

Just found they are showing up correctly in the correct queue, but are
being listed in every other queue under "Select an Article to include".


Is that expected behaviour? It doesnt show any other articles in the
drop down other than the ones that should be queue specific.



From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Alex
Sent: 18 November 2008 20:30
To: RT Users
Subject: [rt-users] Queue specific RTFM articles


I am trying to setup queue specific articles in RTFM/RT, but not having
much luck.


My RTFM structure looks like this:


          Sale Info

                   Generic Replies 


The queue is called Sale Info. I have tried putting the articles under
Sales Info and Generic Replies.


The problem is, they show up in every queue on every ticket, rather than
being queue specific.


Anyone know where I might be going wrong?

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