[rt-users] Notification to new owner when case "take"

JohannS johann.stander at kaplan.com
Fri Nov 21 17:46:03 EST 2008

We have RT 3.8.6 currently installed.
I am trying to setup a script that will notify the owner who just click the
button "take", to assign the case to themselves.

The normal script of condition "on create" or "on owner change" does not
send an email to the new owner.

However if you change the owner through the basics window the script is
fired, but "Take" has some other kind of condition or flags.

ANy help would be appreciated.
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