[rt-users] Notification to new owner when case "take"

Ruslan Zakirov ruz at bestpractical.com
Sat Nov 22 18:21:11 EST 2008


On Sat, Nov 22, 2008 at 1:46 AM, JohannS <johann.stander at kaplan.com> wrote:
> Hi. We have RT 3.8.6 currently installed. I am trying to setup a script that
> will notify the owner who just click the button "take", to assign the case
> to themselves. The normal script of condition "on create" or "on owner
> change" does not send an email to the new owner. However if you change the
> owner through the basics window the script is fired, but "Take" has some
> other kind of condition or flags. ANy help would be appreciated. Thanks
> Johann
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Best regards, Ruslan.

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