[rt-users] Add a custom status

[Chris Nelson]

Greetings all,

Is there a way to add a custom status to RT? Specifically, I'd like
something that is between "open" and "resolved" for my developers that isn't
"stalled" that indicates it's completed but not in production...a status
like "pending". While I'm figuring out the specific word to use - can anyone
direct me on how to add the additional status to the drop down? Any help
would be appreciated...

-Chris

PS. Running Ubuntu Server, RT 3.8.1
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