[rt-users] Forking a ticket

[Roedel, Mark]

If this is still on anybody's radar, I've finally gotten around to
packaging the callbacks and related pages referred to below into a
plugin for RT 3.8.x, and it's currently available for download from

	
http://www.letu.edu/people/markroedel/RT-Extension-ForkTicket-0.1.tgz

If it looks like it's going to be useful beyond our campus, I'll start
working on a more permanent download location.


--
Mark Roedel
Senior Programmer/Analyst - Web Services
LeTourneau University


-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Roedel,
Mark
Sent: Friday, August 22, 2008 9:49 AM
To: RT Users
Subject: Re: [rt-users] Forking a ticket

When we upgraded to 3.8.0, I reworked most of Dirk's forking patch into
callbacks (I did keep the standalone select-queue page, although at some
point I'd like to try eliminating that as well with some sort of ajaxy
dropdown queue selector) so I wouldn't have to keep re-patching each
upgrade.  If there's interest, I can knock together some documentation
and make my version available for download somewhere.


--
Mark Roedel
Senior Programmer/Analyst - Web Services LeTourneau University Longview,
Texas  USA


-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Drew
Barnes
Sent: Friday, August 22, 2008 8:40 AM
To: Jerrad Pierce
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Forking a ticket

I've not tried Dirk's forking patch with 3.8.1 yet, but it worked very
well in 3.6.5.  I'm still working on testing my local mods on a test box
before I do a full upgrade.

Jerrad Pierce wrote:
> List archives turn up these relevant threads:
>
> http://www.gossamer-threads.com/lists/rt/users/13402?search_string=for
> k
>
> http://www.gossamer-threads.com/lists/rt/users/16845
> http://page.mi.fu-berlin.de/pape/rt3screenshots/
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