[rt-users] Add a custom status

Alberto Villanueva alberto.villanueva at altran.es
Tue Nov 25 12:23:39 EST 2008



I'm doing the same, and I have tried two possibilities but anything has run.
When I finish, I'll tell us the solution that I have installed in the
production server.








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De: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] En nombre de Chris Nelson
Enviado el: martes, 25 de noviembre de 2008 18:00
Para: rt-users at lists.bestpractical.com
Asunto: [rt-users] Add a custom status


Greetings all,

Is there a way to add a custom status to RT? Specifically, I'd like
something that is between "open" and "resolved" for my developers that isn't
"stalled" that indicates it's completed but not in production...a status
like "pending". While I'm figuring out the specific word to use - can anyone
direct me on how to add the additional status to the drop down? Any help
would be appreciated...


PS. Running Ubuntu Server, RT 3.8.1

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