[rt-users] Notify Owner on Steal

Ruslan Zakirov ruz at bestpractical.com
Wed Nov 26 13:08:06 EST 2008


On Wed, Nov 26, 2008 at 5:33 PM, Derek Cunningham <derek at curis.com> wrote:
> Hi,
> I have been away from the lists for a few years.  I just got RT 3.8.1 up and
> running, and we are switching over from 1.0.7 (!).  I miss a function from
> 1.0.7 where, when a ticket was stolen, the old owner would get an email.  I
> found the archive here:
> http://www.gossamer-threads.com/lists/rt/users/79968?do=post_view_flat#79968
> Without reposting the whole thing, that seems to bring up the issue, but I
> don't see an actual fix in there.  I also looked through the wiki, but again
> I didn't find my fix.  Assuming a ticket is owned by somebody (not Nobody),
> when I 'steal' the ticket from them and reassign it, the notification only
> goes to the new owner, not the old owner.  Admittedly I'm new to scrips but
> I don't see how to add this function.
> We are still in late 'setup and testing' mode on the new RT, so any advice
> or maybe a config setting I missed will be accepted humbly.
> I am running RT 3.8.1 on Mac OS X 10.4.
> Thanks to everyone who has helped maintain RT over the years!
> Thanks,
> -Derek
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Best regards, Ruslan.

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