[rt-users] Trying to get an attachment via command line interface rt show ticket/attachment ...

Tobias Heinz tobias at formelheinz.de
Sat Nov 29 03:58:06 EST 2008

Dear All,

I figured out the solution tonight. The attachment is UTF8 encoded when
retrieved via rt show. I filtered it through tcs and it works now.

  rt show ticket/59134/attachments/365295/content | tcs -f utf -t 8859-1
  > $filenameTemp

This gives me the binary file as it is retrieved from the web. There is
a chance that this depends on the setting of your Postgres (client) and
/ or base operating system ...

Best regards

Tobias Heinz

Tobias Heinz schrieb:
> Dear All,
> I am trying to retrieve an attachment (application/pdf binary file) from
> a ticket. I am using the rt command line interface.
> When opening the attachment from the web the file (PDF) is fine.
> rt show ticket/59134/attachments/365295/content
> rt show ticket/59134/attachments/365295/content > /tmp/test.pdf
> It gives me a file that is approx. 30% larger than the file itself. When
> looking at the file, the clear-text part appears to be fine. The pdf
> viewer tells me:
> "File corrupt" or "graphics can not be rendered".
> I have transferred the file via scp to a windows machine - same there.
> Tried to use different pdf viewers on unix - all abended with errors.
> Clicking the file using Download test.pf on the web rt in ticket 59134
> frontend gives me a perfect error-free pdf ..
> Does the cli use any kind of encoding? How can I decode/transform the file?
> Thanks for any hint  -
> God bless
> Tobias Heinz
> ------------------------------------------------------------------------
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
> Buy a copy at http://rtbook.bestpractical.com

-------------- next part --------------
A non-text attachment was scrubbed...
Name: smime.p7s
Type: application/x-pkcs7-signature
Size: 3253 bytes
Desc: S/MIME Cryptographic Signature
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20081129/96fe4993/attachment.bin>

More information about the rt-users mailing list