[rt-users] Possible dumb question...be warned

[Kenneth Crocker]

Simon,


	On top of what Steve said, you had better have a REAL ROBUST 
infrastructure in place. We have over 115 Queues and we have a pretty 
good infrastructure to manage it. As SYS Admin, I would go CRAZY trying 
to make all the permission changes each queue Admin wants or for some 
owner. Or handling the procedures of passing a ticket from one queue to 
another OR the permission requirements for ticket owners between 
different queues where they have parent/child/DependsOn tickets. And 
then there is Project management ANd dtermining which scrips should be 
global and which Queue-based. It's a whole pit full of snakes if you do 
not have a plan for the infrastructure you will need with ALL the queues 
and all the people involved in managing them. Good Luck! We have some 
guides we use for our general users (ticket creators & owners) and the 
queue Admins (Queue managers) that might help. What is your customer 
base or service?


Kenn
LBNL

On 10/1/2008 8:03 AM, Stephen Turner wrote:
> On Wed, 01 Oct 2008 10:36:00 -0400, Simon Jester <sklutch at hostile.org>  
> wrote:
> 
>> Is there a limitation on the number of queues that can be created?
>>
>>
> 
> No hard limitation, but there might be a scalability issue for some pages  
> and drop-down lists. For example, Config->Queues gets a bit long with a  
> lot of queues. There might also be performance issues in places that check  
> acls for every queue in some list.
> 
> Steve
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> 
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
> 
> 
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
> Buy a copy at http://rtbook.bestpractical.com
>