[rt-users] Possible dumb question...be warned

Mathieu Longtin mathieu at closetwork.org
Wed Oct 1 12:57:33 EDT 2008


Make an iPhone app and sell it for 50$ bucks? Then you don't mind giving
away the server, and 50$ for someone who uses RT professionally is cheap.
Heck most commercial issue trackers out there run more than 100$ per seat.

--
Mathieu Longtin
1-514-803-8977


On Wed, Oct 1, 2008 at 12:35 PM, Kenneth Crocker <KFCrocker at lbl.gov> wrote:

> Simon,
>
>
>        On top of what Steve said, you had better have a REAL ROBUST
> infrastructure in place. We have over 115 Queues and we have a pretty
> good infrastructure to manage it. As SYS Admin, I would go CRAZY trying
> to make all the permission changes each queue Admin wants or for some
> owner. Or handling the procedures of passing a ticket from one queue to
> another OR the permission requirements for ticket owners between
> different queues where they have parent/child/DependsOn tickets. And
> then there is Project management ANd dtermining which scrips should be
> global and which Queue-based. It's a whole pit full of snakes if you do
> not have a plan for the infrastructure you will need with ALL the queues
> and all the people involved in managing them. Good Luck! We have some
> guides we use for our general users (ticket creators & owners) and the
> queue Admins (Queue managers) that might help. What is your customer
> base or service?
>
>
> Kenn
> LBNL
>
> On 10/1/2008 8:03 AM, Stephen Turner wrote:
> > On Wed, 01 Oct 2008 10:36:00 -0400, Simon Jester <sklutch at hostile.org>
> > wrote:
> >
> >> Is there a limitation on the number of queues that can be created?
> >>
> >>
> >
> > No hard limitation, but there might be a scalability issue for some pages
> > and drop-down lists. For example, Config->Queues gets a bit long with a
> > lot of queues. There might also be performance issues in places that
> check
> > acls for every queue in some list.
> >
> > Steve
> > _______________________________________________
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> >
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> >
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> >
>
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