[rt-users] RT 3.8 - Cant create users in databasewhenthey sendemail

[Gabriel Cadieux]

i believe the setting refers to creating RT accounts for users who *failed* to authenticate via an external service such as LDAP..

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com]On Behalf Of Helmuth
Ramirez
Sent: Thursday, October 02, 2008 7:45 AM
To: mike.peachey at jennic.com; Auch, Benjamin
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] RT 3.8 - Cant create users in databasewhenthey
sendemail


Not to hijack the thread (its related :)  I wanted to be able to
autocreate users in RT if they are already in LDAP.  So if a new hire
sends a ticket in, the ticket will get created without me having to
create the user in RT manually.  I used to use the ADimport script (ran
nightly for updates), but I was hoping I could do away with that.  Will
this setting allow me to do that?

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Mike
Peachey
Sent: Thursday, October 02, 2008 8:34 AM
To: Auch, Benjamin
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] RT 3.8 - Cant create users in database whenthey
sendemail

Auch, Benjamin wrote:
> Did you edit the User_Vendor.pm?
> 
>  
> 
>
http://www.gossamer-threads.com/lists/rt/users/77139?search_string=ldap%
25

And pay specific attention to:


# If this is set to 1, then users should be autocreated by RT
# as internal users if they fail to authenticate from an
# external service.
Set($AutoCreateNonExternalUsers, 1);

-- 
Kind Regards,

__________________________________________________

Mike Peachey, IT
Tel: +44 114 281 2655
Fax: +44 114 281 2951
Jennic Ltd, Furnival Street, Sheffield, S1 4QT, UK
Comp Reg No: 3191371 - Registered In England
http://www.jennic.com
__________________________________________________
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales at bestpractical.com


Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
Buy a copy at http://rtbook.bestpractical.com
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales at bestpractical.com


Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
Buy a copy at http://rtbook.bestpractical.com