[rt-users] User custom fields not displaying (RT 3.8.1)

Kenneth Crocker KFCrocker at lbl.gov
Thu Oct 2 13:37:01 EDT 2008


David,


	This will seem stupid, but did you also "Apply" the CF's to those 
queues and do the users that want to see them have access rights to 
tickets in those queues. I only ask because sometimes when it seems 
impossible for a certain a problem to occur, it is usually the result of 
a simple oversight (ie. the logic is correct in the code but a 
semi-colon was missing, etc.). Just checking and hope this helps.


Kenn
LBNL

On 10/2/2008 10:28 AM, David Chandek-Stark wrote:
> 
> I'm totally stumped on this one ...
> 
> I added three new custom fields for users, but they are not displaying 
> on the user create or modify pages, although other previously created 
> CF's are. I have the SuperUser permission and the new CF's are 
> definitely enabled. No errors are being written to the RT or Apache 
> logs. I even tried explicitly granted the SeeCustomField and 
> ModifyCustomField permissions to privileged users -- still no display 
> and no errors.
> 
> Thanks,
> David
> 
> 
> ------------------------------------------------------------------------
> 
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> 
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
> 
> 
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
> Buy a copy at http://rtbook.bestpractical.com




More information about the rt-users mailing list