[rt-users] Obtaining ticket ID from rt-mailgate in Procmail

[W. Thornton Martin]

I worked things out by using the rt-mailgate --debug option, which 
returns the ticket number as part of its output.  This is what I see in 
the third line:.

,okTicket: 105Queue: Owner:,NobodyStatus: Subject:,Requestor:

# pipe stderr to rt-mailgate & grab ticket ID  (need to redirect stderr 
in order for sed to access it)
:0
{   
    # put into RT (preserve ticket number). 
    :0fw c
    {
    TICKET=`/opt/local/rt/bin/rt-mailgate --debug --extension ticket 
--queue ${RTQUEUE} --action correspond --url ${RT_URL} 3>&1 1>&2 
2>&3|/usr/bin/sed -e '1,3d' -e 's/^\(.*Ticket:[ 
]*\)\([0-9]\{1,\}\)\(.*\)\$/\2/'`
   }

Perhaps someone can think of an alternate solution, but this works 
reliably for me.


W. Thornton Martin wrote:
> I am calling rt-mailgate from Procmail and need to capture the ticket id 
> of the ticket it creates.  The tickets are created correctly, but I need 
> this ticket id to pass to another script in Procmail.
>
> Does anyone have an example of this?
>
> Thank you,
>
>
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