[rt-users] RT 3.8 - Queues user permissions

[Filipe José Silva Clemente]

Hi,

 

I have a queue called "Entrance" and i want the helpdesk team to analise the ticket and then change it for the corresponding support queue.

 

Two questions:

 

            1 - I want helpdesk team to have permissions to change the queue ticket and so they must have "Showqueues" permission but i dont want them to open the support queue. Is this possible?

 

            2 - I want that, when the helpdesk team change the ticket queue and if a specified "custom filed" isnt filled, RT 3.8 gives an error to the user and the queue change operation isnt performed. Any script to do that? How do i show error messages to the users from script ?

 

Another question:

 

How can i run some daily based scripts to perform some actions in RT. RT 3.8 have a "crontable" tool? If yes how can i configure it? 

 

TIA,

 

Filipe

Portugal

 

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