[rt-users] How to add mandatory custom field to "quick ticketcreation" area

[Gabriel Cadieux]

that's odd.. maybe there's a bug in 3.6.3?

i have 3.6.7 here and all it sure refuses to let me create a ticket (not quick-create, the standard one) without entering something in the mandatory field(s).

although i am still logged in as root, still setting it up.. dunno if that would change anything..

maybe RT ignores the fields because your regular users don't have the proper rights set to create a ticket with them?

i dunno.

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com]On Behalf Of Adam Smith
Sent: Friday, October 03, 2008 9:32 AM
To: JohannS
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] How to add mandatory custom field to "quick
ticketcreation" area



On 2 Oct 2008, at 23:56, JohannS wrote:

>
> Sorry i was a bit quick on the trigger and found many posts on this,  
> but if
> somebody could assist with 3.8.1 that would be very much appreciated.

I have found many too, and I've done what they all say to no avail.

I have:

1 - Created a Custom Field
2 - Set Validation to Mandatory
3 - Ensured AssignCustomFields is allowed by the group

But it still lets tickets be created without the field set.  It just  
seems to ignore the fact that I've made it Mandatory.

Rt 3.6.3.

Any other suggestions?


Cheers

-- 
Adam Smith
Platform Operations Team Leader
Venda, Ltd.
AdamSmith at venda.com





_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales at bestpractical.com


Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
Buy a copy at http://rtbook.bestpractical.com