[rt-users] How to add mandatory custom field to "quick ticket creation" area

[Kenneth Crocker]

Adam,


	Assuming you are talking about a "Ticket" Custom Field, I have to ask 
if you:

1) Applied the CF to a Queue and
2) Set the CF rights for the Groups that will be using the queue where 
the Ticket CF is applied (ie. "SeeCustomField" and "ModifyCustomField").

	"AssignCustomFields" does not necessarily let someone SEE or Modify the 
CF in a ticket.
	We use 3.6.4 and we have over 25 Custom Fields used in various 
combinations by various Queues and we do not have nay problem. I would 
have to know how ALL you privileges (Global, Queues, CF's/Groups) have 
been set in order to persue this further. Hope this helps.

Kenn
LBNL

On 10/3/2008 7:32 AM, Adam Smith wrote:
> On 2 Oct 2008, at 23:56, JohannS wrote:
> 
>> Sorry i was a bit quick on the trigger and found many posts on this,  
>> but if
>> somebody could assist with 3.8.1 that would be very much appreciated.
> 
> I have found many too, and I've done what they all say to no avail.
> 
> I have:
> 
> 1 - Created a Custom Field
> 2 - Set Validation to Mandatory
> 3 - Ensured AssignCustomFields is allowed by the group
> 
> But it still lets tickets be created without the field set.  It just  
> seems to ignore the fact that I've made it Mandatory.
> 
> Rt 3.6.3.
> 
> Any other suggestions?
> 
> 
> Cheers
>