[rt-users] Changing RT's behaviour on ticket close

[Richard Hartmann]

Hi all,

while I was looking for a way to default to reply on resolve, not
comment on resolve (which I still did not find out how to as google has
way too many false positives), billybongo from #rt came up with a neat
idea. It should be possible not to send the "your ticket is closed"
blurb when you send out a reply.

That should be easy to do via Scrips, but I could not make it work.


Any help?
Richard