[rt-users] Trouble upgrading to 3.8.1 (Kenneth Crocker)

Maurice maurice at tehcorner.com
Thu Oct 9 12:17:58 EDT 2008


Hi Kenneth,

    I wrote a howto on installing RT on a Debian box that might help.....

http://rtvm.tehcorner.com/rt38/

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> Today's Topics:
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>    1. Trouble upgrading to 3.8.1 (Kenneth Crocker)
>    2. Re: RT 3.8.: Customize RT at a glance (Sean McCreadie)
>    3. Re: RT 3.8.: Customize RT at a glance (Sean McCreadie)
>
>
> ----------------------------------------------------------------------
>
> Message: 1
> Date: Wed, 08 Oct 2008 14:46:36 -0700
> From: Kenneth Crocker <KFCrocker at lbl.gov>
> Subject: [rt-users] Trouble upgrading to 3.8.1
> To: rt Users <rt-users at lists.bestpractical.com>
> Message-ID: <48ED2A3C.80304 at lbl.gov>
> Content-Type: text/plain; charset=ISO-8859-1; format=flowed
>
> To all,
>
>
> 	The regular guy who has done our installs before is no longer 
> available, so I ended up with this little task. In trying to install 
> 3.8.1, I ran into a couple problems. We do not use the default /opt/rt 
> directory, but a different one. I had instructions to run a 
> "configuration" module that consisted of:
>
> ./configure \
>          --prefix=/xxxx/rt/rt-3.8.1 \
>          --with-mod_perl=yes \
>          --with-rt-group=rt \
>          --with-bin-owner=rt \
>          --with-libs-owner=rt \
>          --with-libs-group=rt \
>          --with-db-type=Oracle \
>          --with-db-host=**** \
>          --with-db-dba=**** \
>          --with-db-database=**** \
>          --with-db-rt-user=**** \
>          --with-db-rt-pass=**** \
>          --with-web-user=rt \
>          --with-web-group=rt
>
> 	where '****' is really something I can't print. My concern was if 
> something was missing. I got the error message:
>
> checking for a BSD-compatible install... ./install-sh -c
> checking for gawk... no
> checking for mawk... no
> checking for nawk... nawk
> checking for perl... /usr/bin/perl
> checking for chosen layout... relative
> checking for gcc... no
> checking for cc... no
> checking for cl.exe... no
> configure: error: no acceptable C compiler found in $PATH
> See `config.log' for more details.
>
> 	I went ahead and tried to run make testdeps and I got these results:
>
> /tools/bin/perl ./sbin/rt-test-dependencies --verbose --with-SQLite 
> --with-fastcgi
> perl:
>          >=5.8.3(5.8.5)...found
> users:
>          rt group (www)...MISSING
>          bin owner (root)...found
>          libs owner (root)...found
>          libs group (bin)...found
>          web owner (www)...MISSING
>          web group (www)...MISSING
> CLI dependencies:
>          Term::ReadKey...found
>          Getopt::Long >= 2.24...found
>          HTTP::Request::Common...found
>          Term::ReadLine...found
>          Text::ParseWords...found
>          LWP...found
> CORE dependencies:
>          Class::ReturnValue >= 0.40...found
>          Text::Quoted >= 2.02...found
>          CSS::Squish >= 0.06...MISSING
>          Encode >= 2.13...MISSING
>                  Encode version 2.13 required--this is only version 2.01
>          Module::Versions::Report >= 1.05...MISSING
>                  Module::Versions::Report version 1.05 required--this is 
> only version 1.03
>          MIME::Entity >= 5.425...MISSING
>                  MIME::Entity version 5.425 required--this is only 
> version 5.417
>          DBI >= 1.37...found
>          Locale::Maketext::Lexicon >= 0.32...found
>          Devel::StackTrace >= 1.19...MISSING
>                  Devel::StackTrace version 1.19 required--this is only 
> version 1.13
>          Digest::base...found
>          Time::ParseDate...found
>          File::Temp >= 0.18...MISSING
>                  File::Temp version 0.18 required--this is only version 
> 0.16
>          Locale::Maketext >= 1.06...found
>          Tree::Simple >= 1.04...found
>          Text::Template...found
>          Scalar::Util...found
>          HTML::Scrubber >= 0.08...found
>          File::Spec >= 0.8...found
>          Calendar::Simple...found
>          DBIx::SearchBuilder >= 1.54...MISSING
>                  DBIx::SearchBuilder version 1.54 required--this is only 
> version 1.49
>          Mail::Mailer >= 1.57...found
>          File::ShareDir...MISSING
>          Regexp::Common...found
>          Digest::MD5 >= 2.27...found
>          HTML::Entities...found
>          Cache::Simple::TimedExpiry...found
>          File::Glob...found
>          Locale::Maketext::Fuzzy...found
>          Time::HiRes...found
>          Text::Wrapper...found
>          Log::Dispatch >= 2.0...found
>          UNIVERSAL::require...found
>          Email::Address...MISSING
> DASHBOARDS dependencies:
>          HTML::RewriteAttributes >= 0.02...MISSING
>          MIME::Types...found
> FASTCGI dependencies:
>          CGI::Fast...found
>          CGI >= 3.38...MISSING
>                  CGI version 3.38 required--this is only version 3.05
>          FCGI...found
> GD dependencies:
>          GD::Text...found
>          GD...found
>          GD::Graph...found
> GPG dependencies:
>          PerlIO::eol...MISSING
>          GnuPG::Interface...MISSING
> ICAL dependencies:
>          Data::ICal...MISSING
> MAILGATE dependencies:
>          Pod::Usage...found
>          HTML::TreeBuilder...found
>          Getopt::Long...found
>          HTML::FormatText...found
>          LWP::UserAgent...found
> MASON dependencies:
>          Storable >= 2.08...found
>          CSS::Squish >= 0.06...MISSING
>          Apache::Session >= 1.53...found
>          Errno...found
>          Devel::StackTrace >= 1.19...MISSING
>                  Devel::StackTrace version 1.19 required--this is only 
> version 1.13
>          CGI::Cookie >= 1.20...found
>          Text::WikiFormat >= 0.76...found
>          XML::RSS >= 1.05...found
>          HTML::Mason >= 1.36...MISSING
>                  HTML::Mason version 1.36 required--this is only version 
> 1.28
>          Digest::MD5 >= 2.27...found
> SMTP dependencies:
>          Net::SMTP...found
> SQLITE dependencies:
>          DBD::SQLite >= 1.00...found
> STANDALONE dependencies:
>          Net::Server::PreFork...MISSING
>          Net::Server...MISSING
>          HTTP::Server::Simple >= 0.34...MISSING
>                  HTTP::Server::Simple version 0.34 required--this is 
> only version 0.20 at (eval 138) line 2, <DATA> line 11.
>          HTTP::Server::Simple::Mason >= 0.09...found
>
> SOME DEPENDENCIES WERE MISSING.
> DASHBOARDS missing dependencies:
>          HTML::RewriteAttributes >= 0.02...MISSING
> ICAL missing dependencies:
>          Data::ICal...MISSING
> STANDALONE missing dependencies:
>          HTTP::Server::Simple >= 0.34...MISSING
>                  HTTP::Server::Simple version 0.34 required--this is 
> only version 0.20 at (eval 138) line 2, <DATA> line 11.
>          Net::Server::PreFork...MISSING
>          Net::Server...MISSING
> GPG missing dependencies:
>          PerlIO::eol...MISSING
>          GnuPG::Interface...MISSING
> CORE missing dependencies:
>          Devel::StackTrace >= 1.19...MISSING
>                  Devel::StackTrace version 1.19 required--this is only 
> version 1.13
>          DBIx::SearchBuilder >= 1.54...MISSING
>                  DBIx::SearchBuilder version 1.54 required--this is only 
> version 1.49
>          CSS::Squish >= 0.06...MISSING
>          Encode >= 2.13...MISSING
>                  Encode version 2.13 required--this is only version 2.01
>          File::ShareDir...MISSING
>          Module::Versions::Report >= 1.05...MISSING
>                  Module::Versions::Report version 1.05 required--this is 
> only version 1.03
>          MIME::Entity >= 5.425...MISSING
>                  MIME::Entity version 5.425 required--this is only 
> version 5.417
>          File::Temp >= 0.18...MISSING
>                  File::Temp version 0.18 required--this is only version 
> 0.16
>          Email::Address...MISSING
> FASTCGI missing dependencies:
>          CGI >= 3.38...MISSING
>                  CGI version 3.38 required--this is only version 3.05
> MASON missing dependencies:
>          HTML::Mason >= 1.36...MISSING
>                  HTML::Mason version 1.36 required--this is only version 
> 1.28
>          Devel::StackTrace >= 1.19...MISSING
>                  Devel::StackTrace version 1.19 required--this is only 
> version 1.13
>          CSS::Squish >= 0.06...MISSING
> make: *** [testdeps] Error 1
>
>
> 	Some (hell most) of this stuff is absolutely GREEK to me. When it says 
> "MISSING" it shows something I provided in the "configure" phase, so how 
> could it be missing?
> 	One of my MAJOR concerns is where it says something like"
> "Encode version 2.13 required--this is only version 2.01"
> 	OR
> "Module::Versions::Report version 1.05 required--this is only version 1.03"
> 	OR
> "DBIx::SearchBuilder >= 1.54...MISSING
>                  DBIx::SearchBuilder version 1.54 required--this is only 
> version 1.49"
>
>
> 	I don't know where this stuff is or why it's missing. Doesn't 
> SearchBuilder come with the installation? If so, why can't it find the 
> latest version? I really do NOT understand this. Can I get some guidence 
> here? Thanks.
>
> Kenn
> LBNL
>
>
>
> ------------------------------
>
> Message: 2
> Date: Wed, 8 Oct 2008 14:57:39 -0700
> From: "Sean McCreadie" <smccreadie at CanyonPartners.com>
> Subject: Re: [rt-users] RT 3.8.: Customize RT at a glance
> To: "Gabriel Cadieux" <gcadieux at securetechnologies.ca>, Filipe Jos?
> 	Silva Clemente <filipe at sapia.uminho.pt>,
> 	<rt-users at lists.bestpractical.com>
> Message-ID:
> 	<6A8A671AFE630144BC8AE1D84E6700B8010C46BB at SR-ES-EMAIL01.canyonpartners.local>
> 	
> Content-Type: text/plain; charset="iso-8859-1"
>
> Felipe,
>
>  
>
> I edited my "RT at a glance" title by first copying the index.html file from /opt/rt3/share/html  to /opt/rt3/local/html  and then modifying it.  You may need to create the /local/html directory if you haven't before.  In this file you will see on line 6 and line 81  (3.8.1) the text for "RT at a glance".  One line is for the title in the main body of the page and the other modifies the browser tab title. You can change it to whatever you like.  I actually changed mine to pull the company name from the RT_Siteconfig file, so it reads " Company Name Request Tracker"  I did this by inserting " [_1] Request Tracker" into lines 6 and 81 where "RT at a glance" used to be.  
>
>  
>
> Thanks
>
>  
>
> Sean
>
>  
>
> From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Gabriel Cadieux
> Sent: Wednesday, October 08, 2008 8:41 AM
> To: Filipe Jos? Silva Clemente; rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] RT 3.8.: Customize RT at a glance
>
>  
>
> i'm sure you can change all that stuff if you edit the raw html/perl stuff.
>
>  
>
> have a look in there and grep for "RT at a Glance" or whatever the spelling is for the string you want..
>
>  
>
> as for the color, it's probably in the css somewhere if there is some (i'm guessing)
>
>  
>
> -gabe
>
> 	-----Original Message-----
> 	From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com]On Behalf Of Filipe Jos? Silva Clemente
> 	Sent: Wednesday, October 08, 2008 10:34 AM
> 	To: rt-users at lists.bestpractical.com
> 	Subject: [rt-users] RT 3.8.: Customize RT at a glance
>
> 	Hi,
>
> 	 
>
> 	Is it possible to change the home page "title" displayed (RT at a Glance) to something like "Helpdesk Homepage" ?
>
> 	 
>
> 	Is it possible to change the RT 3.8 web console blue color, to some other color?
>
> 	 
>
> 	TIA,
>
> 	 
>
> 	Filipe
>
> 	Portugal
>
> -------------- next part --------------
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>
> ------------------------------
>
> Message: 3
> Date: Wed, 8 Oct 2008 14:59:11 -0700
> From: "Sean McCreadie" <smccreadie at CanyonPartners.com>
> Subject: Re: [rt-users] RT 3.8.: Customize RT at a glance
> To: "Sean McCreadie" <smccreadie at CanyonPartners.com>,	"Gabriel
> 	Cadieux" <gcadieux at securetechnologies.ca>, Filipe Jos? Silva Clemente
> 	<filipe at sapia.uminho.pt>,	<rt-users at lists.bestpractical.com>
> Message-ID:
> 	<6A8A671AFE630144BC8AE1D84E6700B8010C46BC at SR-ES-EMAIL01.canyonpartners.local>
> 	
> Content-Type: text/plain; charset="iso-8859-1"
>
> Also, in order to see the changes don't forget to clear your Mason cache and restart apache.
>
>  
>
> From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Sean McCreadie
> Sent: Wednesday, October 08, 2008 2:58 PM
> To: Gabriel Cadieux; Filipe Jos? Silva Clemente; rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] RT 3.8.: Customize RT at a glance
>
>  
>
> Felipe,
>
>  
>
> I edited my "RT at a glance" title by first copying the index.html file from /opt/rt3/share/html  to /opt/rt3/local/html  and then modifying it.  You may need to create the /local/html directory if you haven't before.  In this file you will see on line 6 and line 81  (3.8.1) the text for "RT at a glance".  One line is for the title in the main body of the page and the other modifies the browser tab title. You can change it to whatever you like.  I actually changed mine to pull the company name from the RT_Siteconfig file, so it reads " Company Name Request Tracker"  I did this by inserting " [_1] Request Tracker" into lines 6 and 81 where "RT at a glance" used to be.  
>
>  
>
> Thanks
>
>  
>
> Sean
>
>  
>
> From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Gabriel Cadieux
> Sent: Wednesday, October 08, 2008 8:41 AM
> To: Filipe Jos? Silva Clemente; rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] RT 3.8.: Customize RT at a glance
>
>  
>
> i'm sure you can change all that stuff if you edit the raw html/perl stuff.
>
>  
>
> have a look in there and grep for "RT at a Glance" or whatever the spelling is for the string you want..
>
>  
>
> as for the color, it's probably in the css somewhere if there is some (i'm guessing)
>
>  
>
> -gabe
>
> 	-----Original Message-----
> 	From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com]On Behalf Of Filipe Jos? Silva Clemente
> 	Sent: Wednesday, October 08, 2008 10:34 AM
> 	To: rt-users at lists.bestpractical.com
> 	Subject: [rt-users] RT 3.8.: Customize RT at a glance
>
> 	Hi,
>
> 	 
>
> 	Is it possible to change the home page "title" displayed (RT at a Glance) to something like "Helpdesk Homepage" ?
>
> 	 
>
> 	Is it possible to change the RT 3.8 web console blue color, to some other color?
>
> 	 
>
> 	TIA,
>
> 	 
>
> 	Filipe
>
> 	Portugal
>
> -------------- next part --------------
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> URL: http://lists.bestpractical.com/pipermail/rt-users/attachments/20081008/a46ec404/attachment.htm 
>
> ------------------------------
>
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