[rt-users] Trouble upgrading to 3.8.1 (Kenneth Crocker)
Kenneth Crocker
KFCrocker at lbl.gov
Thu Oct 9 13:41:20 EDT 2008
Maurice,
Thank You! I'll give it a look. At the level of knowledge that I have
(or actually, haven't) I'm sure anything will help. Thanks again.
Kenn
LBNL
On 10/9/2008 9:17 AM, Maurice wrote:
> Hi Kenneth,
>
> I wrote a howto on installing RT on a Debian box that might help.....
>
> http://rtvm.tehcorner.com/rt38/
>
> rt-users-request at lists.bestpractical.com wrote:
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>> Today's Topics:
>>
>> 1. Trouble upgrading to 3.8.1 (Kenneth Crocker)
>> 2. Re: RT 3.8.: Customize RT at a glance (Sean McCreadie)
>> 3. Re: RT 3.8.: Customize RT at a glance (Sean McCreadie)
>>
>>
>> ----------------------------------------------------------------------
>>
>> Message: 1
>> Date: Wed, 08 Oct 2008 14:46:36 -0700
>> From: Kenneth Crocker <KFCrocker at lbl.gov>
>> Subject: [rt-users] Trouble upgrading to 3.8.1
>> To: rt Users <rt-users at lists.bestpractical.com>
>> Message-ID: <48ED2A3C.80304 at lbl.gov>
>> Content-Type: text/plain; charset=ISO-8859-1; format=flowed
>>
>> To all,
>>
>>
>> The regular guy who has done our installs before is no longer
>> available, so I ended up with this little task. In trying to install
>> 3.8.1, I ran into a couple problems. We do not use the default /opt/rt
>> directory, but a different one. I had instructions to run a
>> "configuration" module that consisted of:
>>
>> ./configure \
>> --prefix=/xxxx/rt/rt-3.8.1 \
>> --with-mod_perl=yes \
>> --with-rt-group=rt \
>> --with-bin-owner=rt \
>> --with-libs-owner=rt \
>> --with-libs-group=rt \
>> --with-db-type=Oracle \
>> --with-db-host=**** \
>> --with-db-dba=**** \
>> --with-db-database=**** \
>> --with-db-rt-user=**** \
>> --with-db-rt-pass=**** \
>> --with-web-user=rt \
>> --with-web-group=rt
>>
>> where '****' is really something I can't print. My concern was if
>> something was missing. I got the error message:
>>
>> checking for a BSD-compatible install... ./install-sh -c
>> checking for gawk... no
>> checking for mawk... no
>> checking for nawk... nawk
>> checking for perl... /usr/bin/perl
>> checking for chosen layout... relative
>> checking for gcc... no
>> checking for cc... no
>> checking for cl.exe... no
>> configure: error: no acceptable C compiler found in $PATH
>> See `config.log' for more details.
>>
>> I went ahead and tried to run make testdeps and I got these results:
>>
>> /tools/bin/perl ./sbin/rt-test-dependencies --verbose --with-SQLite
>> --with-fastcgi
>> perl:
>> >=5.8.3(5.8.5)...found
>> users:
>> rt group (www)...MISSING
>> bin owner (root)...found
>> libs owner (root)...found
>> libs group (bin)...found
>> web owner (www)...MISSING
>> web group (www)...MISSING
>> CLI dependencies:
>> Term::ReadKey...found
>> Getopt::Long >= 2.24...found
>> HTTP::Request::Common...found
>> Term::ReadLine...found
>> Text::ParseWords...found
>> LWP...found
>> CORE dependencies:
>> Class::ReturnValue >= 0.40...found
>> Text::Quoted >= 2.02...found
>> CSS::Squish >= 0.06...MISSING
>> Encode >= 2.13...MISSING
>> Encode version 2.13 required--this is only version 2.01
>> Module::Versions::Report >= 1.05...MISSING
>> Module::Versions::Report version 1.05 required--this is
>> only version 1.03
>> MIME::Entity >= 5.425...MISSING
>> MIME::Entity version 5.425 required--this is only
>> version 5.417
>> DBI >= 1.37...found
>> Locale::Maketext::Lexicon >= 0.32...found
>> Devel::StackTrace >= 1.19...MISSING
>> Devel::StackTrace version 1.19 required--this is only
>> version 1.13
>> Digest::base...found
>> Time::ParseDate...found
>> File::Temp >= 0.18...MISSING
>> File::Temp version 0.18 required--this is only version
>> 0.16
>> Locale::Maketext >= 1.06...found
>> Tree::Simple >= 1.04...found
>> Text::Template...found
>> Scalar::Util...found
>> HTML::Scrubber >= 0.08...found
>> File::Spec >= 0.8...found
>> Calendar::Simple...found
>> DBIx::SearchBuilder >= 1.54...MISSING
>> DBIx::SearchBuilder version 1.54 required--this is only
>> version 1.49
>> Mail::Mailer >= 1.57...found
>> File::ShareDir...MISSING
>> Regexp::Common...found
>> Digest::MD5 >= 2.27...found
>> HTML::Entities...found
>> Cache::Simple::TimedExpiry...found
>> File::Glob...found
>> Locale::Maketext::Fuzzy...found
>> Time::HiRes...found
>> Text::Wrapper...found
>> Log::Dispatch >= 2.0...found
>> UNIVERSAL::require...found
>> Email::Address...MISSING
>> DASHBOARDS dependencies:
>> HTML::RewriteAttributes >= 0.02...MISSING
>> MIME::Types...found
>> FASTCGI dependencies:
>> CGI::Fast...found
>> CGI >= 3.38...MISSING
>> CGI version 3.38 required--this is only version 3.05
>> FCGI...found
>> GD dependencies:
>> GD::Text...found
>> GD...found
>> GD::Graph...found
>> GPG dependencies:
>> PerlIO::eol...MISSING
>> GnuPG::Interface...MISSING
>> ICAL dependencies:
>> Data::ICal...MISSING
>> MAILGATE dependencies:
>> Pod::Usage...found
>> HTML::TreeBuilder...found
>> Getopt::Long...found
>> HTML::FormatText...found
>> LWP::UserAgent...found
>> MASON dependencies:
>> Storable >= 2.08...found
>> CSS::Squish >= 0.06...MISSING
>> Apache::Session >= 1.53...found
>> Errno...found
>> Devel::StackTrace >= 1.19...MISSING
>> Devel::StackTrace version 1.19 required--this is only
>> version 1.13
>> CGI::Cookie >= 1.20...found
>> Text::WikiFormat >= 0.76...found
>> XML::RSS >= 1.05...found
>> HTML::Mason >= 1.36...MISSING
>> HTML::Mason version 1.36 required--this is only version
>> 1.28
>> Digest::MD5 >= 2.27...found
>> SMTP dependencies:
>> Net::SMTP...found
>> SQLITE dependencies:
>> DBD::SQLite >= 1.00...found
>> STANDALONE dependencies:
>> Net::Server::PreFork...MISSING
>> Net::Server...MISSING
>> HTTP::Server::Simple >= 0.34...MISSING
>> HTTP::Server::Simple version 0.34 required--this is
>> only version 0.20 at (eval 138) line 2, <DATA> line 11.
>> HTTP::Server::Simple::Mason >= 0.09...found
>>
>> SOME DEPENDENCIES WERE MISSING.
>> DASHBOARDS missing dependencies:
>> HTML::RewriteAttributes >= 0.02...MISSING
>> ICAL missing dependencies:
>> Data::ICal...MISSING
>> STANDALONE missing dependencies:
>> HTTP::Server::Simple >= 0.34...MISSING
>> HTTP::Server::Simple version 0.34 required--this is
>> only version 0.20 at (eval 138) line 2, <DATA> line 11.
>> Net::Server::PreFork...MISSING
>> Net::Server...MISSING
>> GPG missing dependencies:
>> PerlIO::eol...MISSING
>> GnuPG::Interface...MISSING
>> CORE missing dependencies:
>> Devel::StackTrace >= 1.19...MISSING
>> Devel::StackTrace version 1.19 required--this is only
>> version 1.13
>> DBIx::SearchBuilder >= 1.54...MISSING
>> DBIx::SearchBuilder version 1.54 required--this is only
>> version 1.49
>> CSS::Squish >= 0.06...MISSING
>> Encode >= 2.13...MISSING
>> Encode version 2.13 required--this is only version 2.01
>> File::ShareDir...MISSING
>> Module::Versions::Report >= 1.05...MISSING
>> Module::Versions::Report version 1.05 required--this is
>> only version 1.03
>> MIME::Entity >= 5.425...MISSING
>> MIME::Entity version 5.425 required--this is only
>> version 5.417
>> File::Temp >= 0.18...MISSING
>> File::Temp version 0.18 required--this is only version
>> 0.16
>> Email::Address...MISSING
>> FASTCGI missing dependencies:
>> CGI >= 3.38...MISSING
>> CGI version 3.38 required--this is only version 3.05
>> MASON missing dependencies:
>> HTML::Mason >= 1.36...MISSING
>> HTML::Mason version 1.36 required--this is only version
>> 1.28
>> Devel::StackTrace >= 1.19...MISSING
>> Devel::StackTrace version 1.19 required--this is only
>> version 1.13
>> CSS::Squish >= 0.06...MISSING
>> make: *** [testdeps] Error 1
>>
>>
>> Some (hell most) of this stuff is absolutely GREEK to me. When it says
>> "MISSING" it shows something I provided in the "configure" phase, so how
>> could it be missing?
>> One of my MAJOR concerns is where it says something like"
>> "Encode version 2.13 required--this is only version 2.01"
>> OR
>> "Module::Versions::Report version 1.05 required--this is only version 1.03"
>> OR
>> "DBIx::SearchBuilder >= 1.54...MISSING
>> DBIx::SearchBuilder version 1.54 required--this is only
>> version 1.49"
>>
>>
>> I don't know where this stuff is or why it's missing. Doesn't
>> SearchBuilder come with the installation? If so, why can't it find the
>> latest version? I really do NOT understand this. Can I get some guidence
>> here? Thanks.
>>
>> Kenn
>> LBNL
>>
>>
>>
>> ------------------------------
>>
>> Message: 2
>> Date: Wed, 8 Oct 2008 14:57:39 -0700
>> From: "Sean McCreadie" <smccreadie at CanyonPartners.com>
>> Subject: Re: [rt-users] RT 3.8.: Customize RT at a glance
>> To: "Gabriel Cadieux" <gcadieux at securetechnologies.ca>, Filipe Jos?
>> Silva Clemente <filipe at sapia.uminho.pt>,
>> <rt-users at lists.bestpractical.com>
>> Message-ID:
>> <6A8A671AFE630144BC8AE1D84E6700B8010C46BB at SR-ES-EMAIL01.canyonpartners.local>
>>
>> Content-Type: text/plain; charset="iso-8859-1"
>>
>> Felipe,
>>
>>
>>
>> I edited my "RT at a glance" title by first copying the index.html file from /opt/rt3/share/html to /opt/rt3/local/html and then modifying it. You may need to create the /local/html directory if you haven't before. In this file you will see on line 6 and line 81 (3.8.1) the text for "RT at a glance". One line is for the title in the main body of the page and the other modifies the browser tab title. You can change it to whatever you like. I actually changed mine to pull the company name from the RT_Siteconfig file, so it reads " Company Name Request Tracker" I did this by inserting " [_1] Request Tracker" into lines 6 and 81 where "RT at a glance" used to be.
>>
>>
>>
>> Thanks
>>
>>
>>
>> Sean
>>
>>
>>
>> From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Gabriel Cadieux
>> Sent: Wednesday, October 08, 2008 8:41 AM
>> To: Filipe Jos? Silva Clemente; rt-users at lists.bestpractical.com
>> Subject: Re: [rt-users] RT 3.8.: Customize RT at a glance
>>
>>
>>
>> i'm sure you can change all that stuff if you edit the raw html/perl stuff.
>>
>>
>>
>> have a look in there and grep for "RT at a Glance" or whatever the spelling is for the string you want..
>>
>>
>>
>> as for the color, it's probably in the css somewhere if there is some (i'm guessing)
>>
>>
>>
>> -gabe
>>
>> -----Original Message-----
>> From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com]On Behalf Of Filipe Jos? Silva Clemente
>> Sent: Wednesday, October 08, 2008 10:34 AM
>> To: rt-users at lists.bestpractical.com
>> Subject: [rt-users] RT 3.8.: Customize RT at a glance
>>
>> Hi,
>>
>>
>>
>> Is it possible to change the home page "title" displayed (RT at a Glance) to something like "Helpdesk Homepage" ?
>>
>>
>>
>> Is it possible to change the RT 3.8 web console blue color, to some other color?
>>
>>
>>
>> TIA,
>>
>>
>>
>> Filipe
>>
>> Portugal
>>
>> -------------- next part --------------
>> An HTML attachment was scrubbed...
>> URL: http://lists.bestpractical.com/pipermail/rt-users/attachments/20081008/6d1eb1be/attachment-0001.htm
>>
>> ------------------------------
>>
>> Message: 3
>> Date: Wed, 8 Oct 2008 14:59:11 -0700
>> From: "Sean McCreadie" <smccreadie at CanyonPartners.com>
>> Subject: Re: [rt-users] RT 3.8.: Customize RT at a glance
>> To: "Sean McCreadie" <smccreadie at CanyonPartners.com>, "Gabriel
>> Cadieux" <gcadieux at securetechnologies.ca>, Filipe Jos? Silva Clemente
>> <filipe at sapia.uminho.pt>, <rt-users at lists.bestpractical.com>
>> Message-ID:
>> <6A8A671AFE630144BC8AE1D84E6700B8010C46BC at SR-ES-EMAIL01.canyonpartners.local>
>>
>> Content-Type: text/plain; charset="iso-8859-1"
>>
>> Also, in order to see the changes don't forget to clear your Mason cache and restart apache.
>>
>>
>>
>> From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Sean McCreadie
>> Sent: Wednesday, October 08, 2008 2:58 PM
>> To: Gabriel Cadieux; Filipe Jos? Silva Clemente; rt-users at lists.bestpractical.com
>> Subject: Re: [rt-users] RT 3.8.: Customize RT at a glance
>>
>>
>>
>> Felipe,
>>
>>
>>
>> I edited my "RT at a glance" title by first copying the index.html file from /opt/rt3/share/html to /opt/rt3/local/html and then modifying it. You may need to create the /local/html directory if you haven't before. In this file you will see on line 6 and line 81 (3.8.1) the text for "RT at a glance". One line is for the title in the main body of the page and the other modifies the browser tab title. You can change it to whatever you like. I actually changed mine to pull the company name from the RT_Siteconfig file, so it reads " Company Name Request Tracker" I did this by inserting " [_1] Request Tracker" into lines 6 and 81 where "RT at a glance" used to be.
>>
>>
>>
>> Thanks
>>
>>
>>
>> Sean
>>
>>
>>
>> From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Gabriel Cadieux
>> Sent: Wednesday, October 08, 2008 8:41 AM
>> To: Filipe Jos? Silva Clemente; rt-users at lists.bestpractical.com
>> Subject: Re: [rt-users] RT 3.8.: Customize RT at a glance
>>
>>
>>
>> i'm sure you can change all that stuff if you edit the raw html/perl stuff.
>>
>>
>>
>> have a look in there and grep for "RT at a Glance" or whatever the spelling is for the string you want..
>>
>>
>>
>> as for the color, it's probably in the css somewhere if there is some (i'm guessing)
>>
>>
>>
>> -gabe
>>
>> -----Original Message-----
>> From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com]On Behalf Of Filipe Jos? Silva Clemente
>> Sent: Wednesday, October 08, 2008 10:34 AM
>> To: rt-users at lists.bestpractical.com
>> Subject: [rt-users] RT 3.8.: Customize RT at a glance
>>
>> Hi,
>>
>>
>>
>> Is it possible to change the home page "title" displayed (RT at a Glance) to something like "Helpdesk Homepage" ?
>>
>>
>>
>> Is it possible to change the RT 3.8 web console blue color, to some other color?
>>
>>
>>
>> TIA,
>>
>>
>>
>> Filipe
>>
>> Portugal
>>
>> -------------- next part --------------
>> An HTML attachment was scrubbed...
>> URL: http://lists.bestpractical.com/pipermail/rt-users/attachments/20081008/a46ec404/attachment.htm
>>
>> ------------------------------
>>
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