[rt-users] General Question - Queue Management

[Stephen Turner]

On Thu, 09 Oct 2008 12:06:15 -0400, Alan Cheng <chenga at ias.edu> wrote:

> Dear RT users,
>
> I am wondering if there is a way to organize tickets in a queue.  For
> example, we may have a queue called "system administration".  But I
> would like to sort tickets and put them into sub-categories like Email,
> DNS, DHCP, LDAP, DB.
>
> Is this possible?  Any suggestions or comments are very appreciated.
>
> Thanks,
>
> Alan

Sure - you can use a queue custom field for this.

Steve