[rt-users] General Question - Queue Management

[Jerrad Pierce]

On Thu, Oct 9, 2008 at 12:06, Alan Cheng <chenga at ias.edu> wrote:
> Dear RT users,
>
> I am wondering if there is a way to organize tickets in a queue.  For
> example, we may have a queue called "system administration".  But I
> would like to sort tickets and put them into sub-categories like Email,
> DNS, DHCP, LDAP, DB.
Yes. If you do not want to make more queues, try my RTx::Tags plugin
on CPAN. You can then tag messages in your sysadmin queue with
DNS, etc. and search for them...

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