[rt-users] searching resolved ticket dependancies

[Kenneth Crocker]

Alex,


 > This wont quite work, as it wont display tickets when their parent
 > dependant ticket has been resolved.

	I'm curious, how did a parent ticket get resolved if the "DependsOn" is 
still new or open? I thought the whole purpose of a "DependsOn" 
relationship was to keep the parent from getting resolved until the 
dependencies are also resolved, first. At least, that is what my testing 
has shown.


Kenn
LBNL

On 10/8/2008 4:55 PM, Alex Young wrote:
> Hi,
> 
>           I’m trying to do a search of tickets that are new and open, 
> but only if they don’t depend on any other tickets or the tickets they 
> depend on has been resolved.
> 
>  
> 
> I had this so far:
> 
> ( Status = 'new' OR Status = 'open' ) AND FinalPriority > 0 AND Due < '2 
> days' AND DependsOn = 'NULL'
> 
>  
> 
> This wont quite work, as it wont display tickets when their parent 
> dependant ticket has been resolved.
> 
>  
> 
> I want do this so I can use rt-crontool to escalate tickets each 
> evening, while leaving dependant tickets untouched until their parent 
> dependant has been resolved.
> 
>  
> 
> Any ideas? Can it be done?
> 
>  
> 
> Thanks.
> 
> 
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