[rt-users] Trouble upgrading to 3.8.1

[Kenneth Crocker]

Joop,


	Thank you very much. I'm sure with Stephen and you and Philip and 
others, I'll get thru this little drama (URG!). I'm such an ignoramous 
in this server world. I've been in this business 40 years (yes, I really 
DID wire collators and sorters) and most of it was spent in front of a 
"dumb" terminal. I think only Gene LeDuc on the list remembers what 
those are (he he, yes. I just 'outed' him as being as old as I am in 
this business). So, my experience with Unix and Perl and all of that 
"server" stuff is quite limited. I'm more of a project leader now. But 
with limited staff, I'm now back to rolling up my sleeves and trying to 
understand how all this works so I can do it. So, thanks for your help, 
really.
	We are on a Solaris machine, Oracle 10g DB. I'm not sure why the 'C' 
compiler is necessaqry, as I am trying to install this upgrade ona 
machine we already installed 3.6.4 on.
	Any help is greatly appreciated.


Kenn
LBNL

On 10/9/2008 12:07 AM, Joop wrote:
> Kenneth Crocker wrote:
>> To all,
>>
>>
>>     The regular guy who has done our installs before is no longer 
>> available, so I ended up with this little task. In trying to install 
>> 3.8.1, I ran into a couple problems. We do not use the default /opt/rt 
>> directory, but a different one. I had instructions to run a 
>> "configuration" module that consisted of:
>>
>> ./configure \
>>          --prefix=/xxxx/rt/rt-3.8.1 \
>>          --with-mod_perl=yes \
>>          --with-rt-group=rt \
>>          --with-bin-owner=rt \
>>          --with-libs-owner=rt \
>>          --with-libs-group=rt \
>>          --with-db-type=Oracle \
>>          --with-db-host=**** \
>>          --with-db-dba=**** \
>>          --with-db-database=**** \
>>          --with-db-rt-user=**** \
>>          --with-db-rt-pass=**** \
>>          --with-web-user=rt \
>>          --with-web-group=rt
>>
>>     where '****' is really something I can't print. My concern was if 
>> something was missing. I got the error message:
>>
>> checking for a BSD-compatible install... ./install-sh -c
>> checking for gawk... no
>> checking for mawk... no
>> checking for nawk... nawk
>> checking for perl... /usr/bin/perl
>> checking for chosen layout... relative
>> checking for gcc... no
>> checking for cc... no
>> checking for cl.exe... no
>> configure: error: no acceptable C compiler found in $PATH
>> See `config.log' for more details.
>>
>>     I went ahead and tried to run make testdeps and I got these results:
>>   
> 
>>     I don't know where this stuff is or why it's missing. Doesn't 
>> SearchBuilder come with the installation? If so, why can't it find the 
>> latest version? I really do NOT understand this. Can I get some 
>> guidence here? Thanks.
> make testdeps just does that it test for dependancies and prints MISSING 
> if it finds perl modules which are not up to date.
> Running 'make fixdeps'  takes care of updating the required modules, BUT 
> then you'll need a properly configured CPAN and the needed gcc and 
> assorted utils.
> 
> Please supply your OS as the way to get the required utils varies with 
> the Linux distribution.
> 
> Just ask if you need help, I have installed RT dozens of times on both 
> Ubuntu and Centos almost always using Oracle as a backend.
> 
> Joop
> 
>