[rt-users] A reminder creates a ticket and sends email to queue watchers???

[gordon at cryologic.com]

kschmitte wrote:
> Hello Gordon,
> 
> thanks for that hint!
> 
> In my Reminders.pm I see the line "our $REMINDER_QUEUE = 'General'".
> Does this mean that that the currently used reminder queue is the queue
> General?
> 
> In this case I would either change this to a "reminder" queue (where only
> the superuser has access to) or would assure that no notifications will be
> sent to for the queue "General" - is this correct?
> 
> Thanks,
> 
> Kai

I created a new queue called Reminders.

In Reminders.pm I changed:

$REMINDER_QUEUE = 'Reminders'

As far as I can tell the $REMINDER_QUEUE is not actually used in 
Reminders.pm so I also modified:

my $query = 'Queue = "'. $self->TicketObj->QueueObj->Name .'" AND Type = 
"reminder"';

to

my $query = 'Queue = "'. $REMINDER_QUEUE .'" AND Type = "reminder"';

and:

Queue => $self->TicketObj->Queue,

to

Queue => "$REMINDER_QUEUE",


WARNING: This applied to RT-3.6.
A quick look at RT-3.8 indicated Reminders.pm has changed slightly.
Also I strongly doubt this is preferred way of making changes. Changes 
should probably be made via an overlay in Reminders_Local.pm however I 
am not sure how.

regards
Gordon