[rt-users] A reminder creates a ticket and sends email to queue watchers???

[kschmitte]

Hello Gordon,

thanks for that - after changing the Reminders.pm as you described it worked
on my 3.6.5. 

The only remaining question I have: Why did it work when changing the
Reminders.pm - but not when I added a Reminders_Overlay.pm (containing the
contents of Reminders.pm + my changes)? When I then replaced the original
Reminders.pm with the Reminders_Overlay.pm everything was fine. 
Do I need to set up RT to know this new file?

Thanks for all the help

Kai


gordon-42 wrote:
> 
> I created a new queue called Reminders.
> In Reminders.pm I changed:
> $REMINDER_QUEUE = 'Reminders'
> 
> As far as I can tell the $REMINDER_QUEUE is not actually used in 
> Reminders.pm so I also modified:
> 
> my $query = 'Queue = "'. $self->TicketObj->QueueObj->Name .'" AND Type = 
> "reminder"';
> to
> my $query = 'Queue = "'. $REMINDER_QUEUE .'" AND Type = "reminder"';
> 
> and:
> 
> Queue => $self->TicketObj->Queue,
> to
> Queue => "$REMINDER_QUEUE",
> 
> WARNING: This applied to RT-3.6.
> 

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