[rt-users] deleting comments and replies from ticket

[Bernd Kuhlen -WetterOnline-]

Hi,
I found it myself. It's in the book (RT Essentials) on page 71-72.
For those who don't have the book but have the same problem:

move you mousepointer in the ticket history on the hash-sign in the  
transaction you want to delete from the ticket. In the URL you'll find  
the transaction number (txn=.....) Let's say, your number is 3577.
Then execute the following (as the user having access to your RT)

perl -I/usr/local/lib/rt3 -MRT -e 'RT::LoadConfig(); RT::Init(); my $t  
= RT::Transaction->new($RT::SystemUser); $t->Load(3577); print $t- 
 >Delete;'

The path /usr/local/lib/rt3 (on my FreeBSD box) might differ on your  
system (it WILL differ if you're using Linux, maybe /opt/rt3/lib).

On 10 Oct 2008, at 09:50, Bernd Kuhlen -WetterOnline- wrote:

> Hi there,
> in the searchable mailing list http://www.gossamer-threads.com/lists  
> I could see, that deleting text from a ticket history has been an  
> issue before. But maybe something changed within the past 2 years,  
> so I'm going to ask here again. Is there a (handy) way do delete a  
> single comment or reply from the ticket history? I know, it's not in  
> the concept of tickets to delete anything. But if you have sensitive  
> information or just a looong text that had been added by mistake  
> it's really annoying to have it "in the way" for the whole ticket  
> lifetime.
>
> So apart from connecting to the database directly (which is  
> dangerous anyway) does anybody know a suitable workaround?
>
> best regards,
> Bernd
>

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