[rt-users] On Comment resolved ticket set back to new status

[Violetta Wawryk]

Hi Dave,

in my test-rt (3.6.1, which still has all the defaults configured) is a 
global scrip that says:

"On Correspond Open Tickets with template Blank"

are you sure you haven't got it?

Regards
Violetta


> On all of our queues when a ticket is in a resolved state and a user
> makes a comment on the ticket the status of the ticket is set back to
> new.
>  
> We have no defined scrips for the Queues or in Global configuration that
> are set to do this. Is this a default action in RT if so is it possible
> to change this?
>  
> Thanks
> Dave
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