[rt-users] On Comment resolved ticket set back to new status

[Dave Wells]

Hi Guys,
 
On all of our queues when a ticket is in a resolved state and a user
makes a comment on the ticket the status of the ticket is set back to
new.
 
We have no defined scrips for the Queues or in Global configuration that
are set to do this. Is this a default action in RT if so is it possible
to change this?
 
Thanks
Dave
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