[rt-users] RT 3.8: Inserting a column in the Quick Search View

[Kenneth Crocker]

Filipe,


	That could easily be the "MySupportQueues", found in 
/share/html/Elements. To change what it shows, you need to copy the it 
from share to your local/html/Elements directory and make your change 
there. Then, on you hopme page in rt, edit it to include the 
"MySupportQueues" query. That's what I did becuase I added 4 new ticket 
statuses and I wanted all of them to show on the queues I had rights to.


Kenn
LBNL

On 10/10/2008 9:37 AM, Filipe José Silva Clemente wrote:
> Hi again,
> 
>  
> 
> What I really need is a view of queues and not a view of tickets. I want 
> a view to see all the queues and foreach of them a row with 3 columns 
> (new tickets, open tickets, resolved tickets) much similar to the “Quick 
> search” view.
> 
>  
> 
> TIA,
> 
>  
> 
> Filipe
> 
> Portugal
> 
>  
> 
> ------------------------------------------------------------------------
> 
> *From:* rt-users-bounces at lists.bestpractical.com 
> [mailto:rt-users-bounces at lists.bestpractical.com] *On Behalf Of *Filipe 
> José Silva Clemente
> *Sent:* sexta-feira, 10 de Outubro de 2008 10:12
> *To:* rt-users at lists.bestpractical.com
> *Subject:* [rt-users] RT 3.8: Inserting a column in the Quick Search View
> 
>  
> 
> Hi,
> 
>  
> 
> I want to include the “resolved” column in the quick search view. How 
> can i do this?
> 
>  
> 
> TIA,
> 
>  
> 
> Filipe
> 
> Portugal
> 
> 
> ------------------------------------------------------------------------
> 
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