[rt-users] Rich Text doesn't show up in ticket view

[Mika Chu]

Hello everyone,
I have similar problem here. I just begin to install/use rt 381 on CentOS
5.2+MySQL. That rich text box has no problem when I create new ticket, but
if the owner reply/resolve this ticket, the message box is not available,
the box not shows.
Could someone know how to fix that?
Thanks in advanced.
Br,
Mika Chu

2008/9/24 <gordon at cryologic.com>

> I think RT cleans up the html for safety reasons and only displays a
> subset of the html formatting (such as bold text) in the ticket display.
> Emails should contain the full html though.
>
> Does anyone know exactly what can be displayed in the ticket?
>
> I think a feature request has been previously made for a configuration
> setting that allows display of full html in the ticket. It sounds like a
> good idea to me.
>
> Gordon
>
>
> Chris Nelson wrote:
> > I pre-apologize if this is a total newbie question - but when I create a
> > comment or a ticket with Rich Text in the body (say I make a name blue),
> > the formatting does not appear when I view the ticket.
> >
> > For example, I create a ticket and type "CRITICAL ISSUE" in all red
> > letters at the top of a comment. When I finish the comment and click
> > "Display" at the top of the ticket, CRITICAL ISSUE is there, but it
> > doesn't show red - it just shows black. When I "download the attachment"
> > the html code is correct - which makes me wonder if it's a browser issue
> > or if I'm just doing something that's preventing it from displaying in
> > the UI.
> >
> > Thanks in advance!
> >
> > Firefox 2 (cuz ff3 is just plain SLOW on all web pages)
> > RT 3.8.1
> > Ubuntu Linux
> > MySQL
> >
> > Thanks,
> > -Chris
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