[rt-users] Approval workflow problem

[sunnavy]

Hi Andro

Just after you create the original ticket, does the ticket depend on  
the approval ticket?
If the header stuff is correct, the original ticket should depend on  
the approval ticket, and won't be changed because of the reject thing.

All things are fine to me.

On Oct 13, 2008, at 12:06 PM, Andro wrote:

>
> Hi sunnavy
>
> Thanks for your respone.
> But I didn't make this mastake, because I had read the manual:
> http://wiki.bestpractical.com/view/ApprovalCreation
> My problem is the process logic: When an approval is rejected, its  
> original
> ticket should be rejected automatically.
> In my enviroment, When I reject the approval, its original ticket just
> didn't depend on
> the approval. The original ticket didn't be rejected.
> In othe words, the original ticket still in the queue.
>
> Best regards,
> Andro
>
> sunnavy-2 wrote:
>>
>> Hi Andro
>>
>> try to move the line "Depended-On-By: TOP" out of the "Content: ...
>> ENDOFCONTENT" block, e.g. move it above the "Content: ..." line.
>>
>> This should fix the problem.
>>
>> Good luck!
>>
>> On Oct 9, 2008, at 4:18 PM, Andro Wei wrote:
>>
>>> Hi all
>>>
>>> According to the book: RT Essentials page 94. It say : "Once an
>>> approval is rejected, its original ticket is immediately rejected,
>>> and all of its other approvals are rejected as well."
>>> I test it in my RT system (version 3.8.1), but in fact RT does not
>>> follow the rule mentioned above.
>>> When I rejected the approval, RT system just changed the approval
>>> ticket' status to "Reject",
>>> and the original ticket didn't change anything. Because the approval
>>> ticket's status setted to "Reject",
>>> the original ticket didn't depend on the approval, so the original
>>> ticket displayed in the queue without approving.
>>>
>>> I think the action about Approval does not make sense.
>>> The original ticket should be rejected automatically.
>>> Anyone had the same problem?? And how did you solve it?
>>> Thanks!!
>>>
>>>
>>> _______________________________________________
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>>>
>>> Community help: http://wiki.bestpractical.com
>>> Commercial support: sales at bestpractical.com
>>>
>>>
>>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>>> Buy a copy at http://rtbook.bestpractical.com
>>
>>
>> best wishes
>> sunnavy
>>
>>
>>
>>
>>
>> _______________________________________________
>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>
>> Community help: http://wiki.bestpractical.com
>> Commercial support: sales at bestpractical.com
>>
>>
>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>> Buy a copy at http://rtbook.bestpractical.com
>>
>>
>
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>
> _______________________________________________
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>
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com


best wishes
sunnavy