[rt-users] Approval workflow problem

[Andro]

Hi sunnavy

Thanks for your respone.
But I didn't make this mastake, because I had read the manual:
http://wiki.bestpractical.com/view/ApprovalCreation
My problem is the process logic: When an approval is rejected, its original
ticket should be rejected automatically.
In my enviroment, When I reject the approval, its original ticket just
didn't depend on
the approval. The original ticket didn't be rejected.
In othe words, the original ticket still in the queue.

Best regards,
Andro

sunnavy-2 wrote:
> 
> Hi Andro
> 
> try to move the line "Depended-On-By: TOP" out of the "Content: ...  
> ENDOFCONTENT" block, e.g. move it above the "Content: ..." line.
> 
> This should fix the problem.
> 
> Good luck!
> 
> On Oct 9, 2008, at 4:18 PM, Andro Wei wrote:
> 
>> Hi all
>>
>> According to the book: RT Essentials page 94. It say : "Once an  
>> approval is rejected, its original ticket is immediately rejected,  
>> and all of its other approvals are rejected as well."
>> I test it in my RT system (version 3.8.1), but in fact RT does not  
>> follow the rule mentioned above.
>> When I rejected the approval, RT system just changed the approval  
>> ticket' status to "Reject",
>> and the original ticket didn't change anything. Because the approval  
>> ticket's status setted to "Reject",
>> the original ticket didn't depend on the approval, so the original  
>> ticket displayed in the queue without approving.
>>
>> I think the action about Approval does not make sense.
>> The original ticket should be rejected automatically.
>> Anyone had the same problem?? And how did you solve it?
>> Thanks!!
>>
>>
>> _______________________________________________
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>>
>> Community help: http://wiki.bestpractical.com
>> Commercial support: sales at bestpractical.com
>>
>>
>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>> Buy a copy at http://rtbook.bestpractical.com
> 
> 
> best wishes
> sunnavy
> 
> 
> 
> 
> 
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> 
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
> 
> 
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
> Buy a copy at http://rtbook.bestpractical.com
> 
> 

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