[rt-users] Approval workflow problem

[sunnavy]

Hi Andro

The steps you showed seems ok.

I suggest you check the following:

1. check /Admin/Queues/Scrips.html?id=2 to see if the scrip
("If an approval is rejected, reject the original and delete pending  
approvals" )
is in the current scrips.

2. check the log to see if something weird happened.
Log is always the best friend of debugging.

On Oct 13, 2008, at 4:55 PM, Andro wrote:

> Hi sunnavy I show you my practice as below(some image files): Step  
> 1. I create an ticket  Step 2. Result of creating ticket (including  
> the Links)  Step3. Ticket in the queue(pending approval)  Step4.  
> Rejecting the approval  Step5. Approval's status change from 'new'  
> to 'rejected'  Step6. The original ticket still in the queue  My  
> problem is Step 6 , why the original ticket didn't be rejected ?  
> Best regards, Andro Hi Andro Just after you create the original  
> ticket, does the ticket depend on the approval ticket? If the header  
> stuff is correct, the original ticket should depend on the approval  
> ticket, and won't be changed because of the reject thing. All things  
> are fine to me.
> View this message in context: Re: Approval workflow problem
> Sent from the Request Tracker - User mailing list archive at  
> Nabble.com.
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best wishes
sunnavy