[rt-users] Approval workflow problem
Andro
androw at gmail.com
Tue Oct 14 23:19:36 EDT 2008
Hi sunnavy
1 I checked the scrip, my RT seems to have it. Some info are below:
(1) my RT view
http://www.nabble.com/file/p19986078/10.png
(2) Custom action preparation code(copy from RT web interface):
# ------------------------------------------------------------------- #
return(0) unless ( lc($self->TransactionObj->NewValue) eq "rejected" or
lc($self->TransactionObj->NewValue) eq "deleted" );
my $rejected = 0;
my $links = $self->TicketObj->DependedOnBy;
foreach my $link (@{ $links->ItemsArrayRef }) {
my $obj = $link->BaseObj;
if ($obj->QueueObj->IsActiveStatus($obj->Status)) {
if ($obj->Type eq 'ticket') {
$obj->Comment(
Content => $self->loc("Your request was rejected."),
);
$obj->SetStatus(
Status => 'rejected',
Force => 1,
);
$T::Approval = $self->TicketObj; # so we can access it inside templates
$self->{TicketObj} = $obj; # we want the original id in the token line
$rejected = 1;
}
else {
$obj->SetStatus(
Status => 'deleted',
Force => 1,
);
}
}
}
$links = $self->TicketObj->DependsOn;
foreach my $link (@{ $links->ItemsArrayRef }) {
my $obj = $link->TargetObj;
if ($obj->QueueObj->IsActiveStatus($obj->Status)) {
$obj->SetStatus(
Status => 'deleted',
Force => 1,
);
}
}
# Now magically turn myself into a Requestor Notify object...
require RT::Action::Notify; bless($self, 'RT::Action::Notify');
$self->{Argument} = 'Requestor'; $self->Prepare;
return $rejected;
# ------------------------------------------------------------------- #
2 I had checking the log, but I don't know how to read it.
I post it is below:
(1) when I created ticket, the log is below:
Oct 15 10:49:01 darkmoon RT: About to think about scrips for
transaction #452
Oct 15 10:49:01 darkmoon RT: About to think about scrips for transaction
#453
Oct 15 10:49:02 darkmoon RT: About to think about scrips for transaction
#454
Oct 15 10:49:02 darkmoon RT: About to think about scrips for transaction
#455
Oct 15 10:49:02 darkmoon RT: About to think about scrips for transaction
#456
Oct 15 10:49:02 darkmoon RT: About to prepare scrips for transaction #456
Oct 15 10:49:03 darkmoon RT: Found 5 scrips for TransactionCreate stage with
applicable type(s) Create
Oct 15 10:49:03 darkmoon RT: Line: ===
Oct 15 10:49:03 darkmoon RT: Line: ===Create-Ticket: poreq
Oct 15 10:49:03 darkmoon RT: **** Create ticket: create-poreq
Oct 15 10:49:04 darkmoon RT: Line: Subject: Approve purchase order for
{$Tickets{'TOP'}->Subject}
Oct 15 10:49:04 darkmoon RT: Line: Depended-On-By: TOP
Oct 15 10:49:04 darkmoon RT: Line: Queue: General
Oct 15 10:49:04 darkmoon RT: Line: Type: approval
Oct 15 10:49:05 darkmoon RT: Line: Owner: andro
Oct 15 10:49:05 darkmoon RT: Line: Content: Someone has created a purchase
requisition. Please review and approve it, so they can spend some money.
Oct 15 10:49:05 darkmoon RT: Line: ENDOFCONTENT
Oct 15 10:49:06 darkmoon RT: About to commit scrips for transaction #456
Oct 15 10:49:06 darkmoon RT: Committing scrip #16 on txn #456 of ticket #69
Oct 15 10:49:06 darkmoon RT: In CreateByTemplate
Oct 15 10:49:06 darkmoon RT: Workflow: processing create-poreq of
RT::Ticket=HASH(0x4f0ebc0)
Oct 15 10:49:07 darkmoon RT: Workflow: evaluating Subject: Approve purchase
order for {$Tickets{'TOP'}->Subject} Depended-On-By: TOP Queue: General
Type: approval Owner: andro Content: Someone has created a purchase
requisition. Please review and approve it, so they can spend some money.
ENDOFCONTENT
Oct 15 10:49:07 darkmoon RT: Workflow: yielding Subject: Approve purchase
order for A10 Depended-On-By: TOP Queue: General Type: approval Owner: andro
Content: Someone has created a purchase requisition. Please review
andapprove it, so they can spend some money. ENDOFCONTENT
Oct 15 10:49:07 darkmoon RT: About to think about scrips for transaction
#457
Oct 15 10:49:07 darkmoon RT: About to think about scrips for transaction
#458
Oct 15 10:49:08 darkmoon RT: About to think about scrips for transaction
#459
Oct 15 10:49:08 darkmoon RT: About to think about scrips for transaction
#460
Oct 15 10:49:08 darkmoon RT: About to think about scrips for transaction
#461
Oct 15 10:49:08 darkmoon RT: About to prepare scrips for transaction #461
Oct 15 10:49:09 darkmoon RT: Found 5 scrips for TransactionCreate stage with
applicable type(s) Create
Oct 15 10:49:09 darkmoon RT: Line: ===
Oct 15 10:49:09 darkmoon RT: Line: ===Create-Ticket: poreq
Oct 15 10:49:09 darkmoon RT: **** Create ticket: create-poreq
Oct 15 10:49:10 darkmoon RT: Line: Subject: Approve purchase order for
{$Tickets{'TOP'}->Subject}
Oct 15 10:49:10 darkmoon RT: Line: Depended-On-By: TOP
Oct 15 10:49:10 darkmoon RT: Line: Queue: General
Oct 15 10:49:10 darkmoon RT: Line: Type: approval
Oct 15 10:49:11 darkmoon RT: Line: Owner: andro
Oct 15 10:49:11 darkmoon RT: Line: Content: Someone has created a purchase
requisition. Please review and approve it, so they can spend some money.
Oct 15 10:49:11 darkmoon RT: Line: ENDOFCONTENT
Oct 15 10:49:12 darkmoon RT: About to commit scrips for transaction #461
Oct 15 10:49:12 darkmoon RT: Committing scrip #16 on txn #461 of ticket #70
Oct 15 10:49:12 darkmoon RT: Committing scrip #3 on txn #461 of ticket #70
Oct 15 10:49:12 darkmoon RT: Calling SetRecipientDigests for transaction
RT::Transaction=HASH(0x50ee288), id 461
Oct 15 10:49:13 darkmoon RT: Working on mailfield To; recipients are
Oct 15 10:49:13 darkmoon RT: Subject: [realsun.com.tw #70] AutoReply:
Approve purchase order for A10 From: "The default queue via RT" <>
Reply-To: In-Reply-To: References: <RT-Ticket-70 at realsun.com.tw>
Message-ID: <rt-3.8.1-1501-1224038951-581.70-3-0 at realsun.com.tw> Precedence:
bulk X-RT-Loop-Prevention: realsun.com.tw RT-Ticket: realsun.com.tw #70
Managed-by: RT 3.8.1 (http://www.bestpractical.com/rt/) Auto-Submitted:
auto-replied MIME-Version: 1.0 Content-Transfer-Encoding: 8bit Content-Type:
text/plain; charset="utf-8" X-RT-Original-Encoding:utf-8
Oct 15 10:49:13 darkmoon RT: Removing deferred recipients from To: line
Oct 15 10:49:13 darkmoon RT: Setting deferred recipients for attribute
creation
Oct 15 10:49:14 darkmoon RT: Working on mailfield Cc; recipients are
Oct 15 10:49:14 darkmoon RT: Subject: [realsun.com.tw #70] AutoReply:
Approve purchase order for A10 From: "The default queue via RT" <>
Reply-To: In-Reply-To: References: <RT-Ticket-70 at realsun.com.tw>
Message-ID: <rt-3.8.1-1501-1224038951-581.70-3-0 at realsun.com.tw> Precedence:
bulk X-RT-Loop-Prevention: realsun.com.tw RT-Ticket: realsun.com.tw #70
Managed-by: RT 3.8.1 (http://www.bestpractical.com/rt/) Auto-Submitted:
auto-replied MIME-Version: 1.0 Content-Transfer-Encoding: 8bit Content-Type:
text/plain; charset="utf-8" X-RT-Original-Encoding:utf-8
Oct 15 10:49:14 darkmoon RT: Removing deferred recipients from Cc: line
Oct 15 10:49:14 darkmoon RT: Setting deferred recipients for attribute
creation
Oct 15 10:49:15 darkmoon RT: Working on mailfield Bcc; recipients are
Oct 15 10:49:15 darkmoon RT: Subject: [realsun.com.tw #70] AutoReply:
Approve purchase order for A10 From: "The default queue via RT" <>
Reply-To: In-Reply-To: References: <RT-Ticket-70 at realsun.com.tw>
Message-ID: <rt-3.8.1-1501-1224038951-581.70-3-0 at realsun.com.tw> Precedence:
bulk X-RT-Loop-Prevention: realsun.com.tw RT-Ticket: realsun.com.tw #70
Managed-by: RT 3.8.1 (http://www.bestpractical.com/rt/) Auto-Submitted:
auto-replied MIME-Version: 1.0 Content-Transfer-Encoding: 8bit Content-Type:
text/plain; charset="utf-8" X-RT-Original-Encoding:utf-8
Oct 15 10:49:15 darkmoon RT: Removing deferred recipients from Bcc: line
Oct 15 10:49:15 darkmoon RT: Setting deferred recipients for attribute
creation
Oct 15 10:49:16 darkmoon RT: No recipients found for deferred delivery on
transaction #461
Oct 15 10:49:16 darkmoon RT:
<rt-3.8.1-1501-1224038951-581.70-3-0 at realsun.com.tw> #70/461 - Scrip 3 On
Create Autoreply To Requestors
(/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:302)
Oct 15 10:49:16 darkmoon RT:
<rt-3.8.1-1501-1224038951-581.70-3-0 at realsun.com.tw> No recipients found.
Not sending. (/opt/rt3/bin/../lib/RT/Interface/Email.pm:338)
Oct 15 10:49:16 darkmoon RT: Committing scrip #4 on txn #461 of ticket #70
Oct 15 10:49:17 darkmoon RT: Calling SetRecipientDigests for transaction
RT::Transaction=HASH(0x50ee288), id 461
Oct 15 10:49:17 darkmoon RT: Working on mailfield To; recipients are
Oct 15 10:49:17 darkmoon RT: Subject: [realsun.com.tw #70] Approve purchase
order for A10 From: "The RT System itself via RT" <> Reply-To:
In-Reply-To: References: <RT-Ticket-70 at realsun.com.tw> Message-ID:
<rt-3.8.1-1501-1224038951-1762.70-4-0 at realsun.com.tw> Precedence: bulk
X-RT-Loop-Prevention: realsun.com.tw RT-Ticket: realsun.com.tw #70
Managed-by: RT 3.8.1 (http://www.bestpractical.com/rt/) MIME-Version: 1.0
Content-Transfer-Encoding: 8bit Content-Type: text/plain; charset="utf-8"
X-RT-Original-Encoding: utf-8
Oct 15 10:49:17 darkmoon RT: Removing deferred recipients from To: line
Oct 15 10:49:18 darkmoon RT: Setting deferred recipients for attribute
creation
Oct 15 10:49:18 darkmoon RT: Working on mailfield Cc; recipients are
Oct 15 10:49:18 darkmoon RT: Subject: [realsun.com.tw #70] Approve purchase
order for A10 From: "The RT System itself via RT" <> Reply-To:
In-Reply-To: References: <RT-Ticket-70 at realsun.com.tw> Message-ID:
<rt-3.8.1-1501-1224038951-1762.70-4-0 at realsun.com.tw> Precedence: bulk
X-RT-Loop-Prevention: realsun.com.tw RT-Ticket: realsun.com.tw #70
Managed-by: RT 3.8.1 (http://www.bestpractical.com/rt/) MIME-Version: 1.0
Content-Transfer-Encoding: 8bit Content-Type: text/plain; charset="utf-8"
X-RT-Original-Encoding: utf-8
Oct 15 10:49:18 darkmoon RT: Removing deferred recipients from Cc: line
Oct 15 10:49:19 darkmoon RT: Setting deferred recipients for attribute
creation
Oct 15 10:49:19 darkmoon RT: Working on mailfield Bcc; recipients are
Oct 15 10:49:19 darkmoon RT: Subject: [realsun.com.tw #70] Approve purchase
order for A10 From: "The RT System itself via RT" <> Reply-To:
In-Reply-To: References: <RT-Ticket-70 at realsun.com.tw> Message-ID:
<rt-3.8.1-1501-1224038951-1762.70-4-0 at realsun.com.tw> Precedence: bulk
X-RT-Loop-Prevention: realsun.com.tw RT-Ticket: realsun.com.tw #70
Managed-by: RT 3.8.1 (http://www.bestpractical.com/rt/) MIME-Version: 1.0
Content-Transfer-Encoding: 8bit Content-Type: text/plain; charset="utf-8"
X-RT-Original-Encoding: utf-8
Oct 15 10:49:19 darkmoon RT: Removing deferred recipients from Bcc: line
Oct 15 10:49:20 darkmoon RT: Setting deferred recipients for attribute
creation
Oct 15 10:49:20 darkmoon RT: No recipients found for deferred delivery on
transaction #461
Oct 15 10:49:20 darkmoon RT:
<rt-3.8.1-1501-1224038951-1762.70-4-0 at realsun.com.tw> #70/461 - Scrip 4 On
CreateNotify AdminCcs (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:302)
Oct 15 10:49:20 darkmoon RT:
<rt-3.8.1-1501-1224038951-1762.70-4-0 at realsun.com.tw> No recipients found.
Not sending. (/opt/rt3/bin/../lib/RT/Interface/Email.pm:338)
Oct 15 10:49:21 darkmoon RT: Committing scrip #11 on txn #461 of ticket #70
Oct 15 10:49:21 darkmoon RT: Ticket 70 created in queue 'General' by
RT_System (/opt/rt3/bin/../lib/RT/Ticket_Overlay.pm:659)
Oct 15 10:49:21 darkmoon RT: Assigned create-poreq with 70
Oct 15 10:49:21 darkmoon RT: Handling links for 70
Oct 15 10:49:22 darkmoon RT: Building DependedOnBy link for TOP: 69
Oct 15 10:49:22 darkmoon RT: Handling postponed actions for 70
Oct 15 10:49:22 darkmoon RT: Committing scrip #3 on txn #456 of ticket #69
Oct 15 10:49:22 darkmoon RT: Calling SetRecipientDigests for transaction
RT::Transaction=HASH(0x4c828c0), id 456
Oct 15 10:49:23 darkmoon RT: Working on mailfield To; recipients are
root at localhost
Oct 15 10:49:23 darkmoon RT: Subject: [realsun.com.tw #69] AutoReply: A10
From: "The default queue via RT" <>Reply-To: In-Reply-To: References:
<RT-Ticket-69 at realsun.com.tw> Message-ID:
<rt-3.8.1-1501-1224038945-1681.69-3-0 at realsun.com.tw> Precedence: bulk
X-RT-Loop-Prevention: realsun.com.tw RT-Ticket: realsun.com.tw #69
Managed-by: RT 3.8.1 (http://www.bestpractical.com/rt/) RT-Originator:
root at localhost Auto-Submitted: auto-replied To: root at localhost MIME-Version:
1.0 Content-Transfer-Encoding: 8bit Content-Type: text/plain;
charset="utf-8" X-RT-Original-Encoding: utf-8
Oct 15 10:49:23 darkmoon RT: Got user mail preference 'Individual messages'
for user root at localhost
Oct 15 10:49:23 darkmoon RT: Removing deferred recipients from To: line
Oct 15 10:49:24 darkmoon RT: Setting deferred recipients for attribute
creation
Oct 15 10:49:24 darkmoon RT: Working on mailfield Cc; recipients are
Oct 15 10:49:24 darkmoon RT: Subject: [realsun.com.tw #69] AutoReply: A10
From: "The default queue via RT" <>Reply-To: In-Reply-To: References:
<RT-Ticket-69 at realsun.com.tw> Message-ID:
<rt-3.8.1-1501-1224038945-1681.69-3-0 at realsun.com.tw> Precedence: bulk
X-RT-Loop-Prevention: realsun.com.tw RT-Ticket: realsun.com.tw #69
Managed-by: RT 3.8.1 (http://www.bestpractical.com/rt/) RT-Originator:
root at localhost Auto-Submitted: auto-replied To: root at localhost MIME-Version:
1.0 Content-Transfer-Encoding: 8bit Content-Type: text/plain;
charset="utf-8" X-RT-Original-Encoding: utf-8
Oct 15 10:49:24 darkmoon RT: Removing deferred recipients from Cc: line
Oct 15 10:49:25 darkmoon RT: Setting deferred recipients for attribute
creation
Oct 15 10:49:25 darkmoon RT: Working on mailfield Bcc; recipients are
Oct 15 10:49:25 darkmoon RT: Subject: [realsun.com.tw #69] AutoReply: A10
From: "The default queue via RT" <>Reply-To: In-Reply-To: References:
<RT-Ticket-69 at realsun.com.tw> Message-ID:
<rt-3.8.1-1501-1224038945-1681.69-3-0 at realsun.com.tw> Precedence: bulk
X-RT-Loop-Prevention: realsun.com.tw RT-Ticket: realsun.com.tw #69
Managed-by: RT 3.8.1 (http://www.bestpractical.com/rt/) RT-Originator:
root at localhost Auto-Submitted: auto-replied To: root at localhost MIME-Version:
1.0 Content-Transfer-Encoding: 8bit Content-Type: text/plain;
charset="utf-8" X-RT-Original-Encoding: utf-8
Oct 15 10:49:25 darkmoon RT: Removing deferred recipients from Bcc: line
Oct 15 10:49:26 darkmoon RT: Setting deferred recipients for attribute
creation
Oct 15 10:49:26 darkmoon RT: No recipients found for deferred delivery on
transaction #456
Oct 15 10:49:26 darkmoon RT:
<rt-3.8.1-1501-1224038945-1681.69-3-0 at realsun.com.tw> #69/456 - Scrip 3 On
Create Autoreply To Requestors
(/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:302)
Oct 15 10:49:27 darkmoon RT:
<rt-3.8.1-1501-1224038945-1681.69-3-0 at realsun.com.tw> sent To:
root at localhost (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:333)
Oct 15 10:49:27 darkmoon RT: About to think about scrips for transaction
#462
Oct 15 10:49:27 darkmoon RT: Committing scrip #4 on txn #456 of ticket #69
Oct 15 10:49:27 darkmoon RT: Calling SetRecipientDigests for transaction
RT::Transaction=HASH(0x4c828c0), id 456
Oct 15 10:49:28 darkmoon RT: Working on mailfield To; recipients are
Oct 15 10:49:28 darkmoon RT: Subject: [realsun.com.tw #69] A10 From: "Enoch
Root via RT" <> Reply-To: In-Reply-To: References:
<RT-Ticket-69 at realsun.com.tw> Message-ID:
<rt-3.8.1-1501-1224038945-745.69-4-0 at realsun.com.tw> Precedence: bulk
X-RT-Loop-Prevention: realsun.com.tw RT-Ticket: realsun.com.tw #69
Managed-by: RT 3.8.1 (http://www.bestpractical.com/rt/) RT-Originator:
root at localhost MIME-Version: 1.0 Content-Transfer-Encoding: 8bit
Content-Type: text/plain; charset="utf-8" X-RT-Original-Encoding: utf-8
Oct 15 10:49:28 darkmoon RT: Removing deferred recipients from To: line
Oct 15 10:49:28 darkmoon RT: Setting deferred recipients for attribute
creation
Oct 15 10:49:29 darkmoon RT: Working on mailfield Cc; recipients are
Oct 15 10:49:29 darkmoon RT: Subject: [realsun.com.tw #69] A10 From: "Enoch
Root via RT" <> Reply-To: In-Reply-To: References:
<RT-Ticket-69 at realsun.com.tw> Message-ID:
<rt-3.8.1-1501-1224038945-745.69-4-0 at realsun.com.tw> Precedence: bulk
X-RT-Loop-Prevention: realsun.com.tw RT-Ticket: realsun.com.tw #69
Managed-by: RT 3.8.1 (http://www.bestpractical.com/rt/) RT-Originator:
root at localhost MIME-Version: 1.0 Content-Transfer-Encoding: 8bit
Content-Type: text/plain; charset="utf-8" X-RT-Original-Encoding: utf-8
Oct 15 10:49:29 darkmoon RT: Removing deferred recipients from Cc: line
Oct 15 10:49:29 darkmoon RT: Setting deferred recipients for attribute
creation
Oct 15 10:49:30 darkmoon RT: Working on mailfield Bcc; recipients are
Oct 15 10:49:30 darkmoon RT: Subject: [realsun.com.tw #69] A10 From: "Enoch
Root via RT" <> Reply-To: In-Reply-To: References:
<RT-Ticket-69 at realsun.com.tw> Message-ID:
<rt-3.8.1-1501-1224038945-745.69-4-0 at realsun.com.tw> Precedence: bulk
X-RT-Loop-Prevention: realsun.com.tw RT-Ticket: realsun.com.tw #69
Managed-by: RT 3.8.1 (http://www.bestpractical.com/rt/) RT-Originator:
root at localhost MIME-Version: 1.0 Content-Transfer-Encoding: 8bit
Content-Type: text/plain; charset="utf-8" X-RT-Original-Encoding: utf-8
Oct 15 10:49:30 darkmoon RT: Removing deferred recipients from Bcc: line
Oct 15 10:49:30 darkmoon RT: Setting deferred recipients for attribute
creation
Oct 15 10:49:28 darkmoon RT: Removing deferred recipients from To: line
Oct 15 10:49:28 darkmoon RT: Setting deferred recipients for attribute
creation
Oct 15 10:49:29 darkmoon RT: Working on mailfield Cc; recipients are
Oct 15 10:49:29 darkmoon RT: Subject: [realsun.com.tw #69] A10 From: "Enoch
Root via RT" <> Reply-To: In-Reply-To: References:
<RT-Ticket-69 at realsun.com.tw> Message-ID:
<rt-3.8.1-1501-1224038945-745.69-4-0 at realsun.com.tw> Precedence: bulk
X-RT-Loop-Prevention: realsun.com.tw RT-Ticket: realsun.com.tw #69
Managed-by: RT 3.8.1 (http://www.bestpractical.com/rt/) RT-Originator:
root at localhost MIME-Version: 1.0 Content-Transfer-Encoding: 8bit
Content-Type: text/plain; charset="utf-8" X-RT-Original-Encoding: utf-8
Oct 15 10:49:29 darkmoon RT: Removing deferred recipients from Cc: line
Oct 15 10:49:29 darkmoon RT: Setting deferred recipients for attribute
creation
Oct 15 10:49:30 darkmoon RT: Working on mailfield Bcc; recipients are
Oct 15 10:49:30 darkmoon RT: Subject: [realsun.com.tw #69] A10 From: "Enoch
Root via RT" <> Reply-To: In-Reply-To: References:
<RT-Ticket-69 at realsun.com.tw> Message-ID:
<rt-3.8.1-1501-1224038945-745.69-4-0 at realsun.com.tw> Precedence: bulk
X-RT-Loop-Prevention: realsun.com.tw RT-Ticket: realsun.com.tw #69
Managed-by: RT 3.8.1 (http://www.bestpractical.com/rt/) RT-Originator:
root at localhost MIME-Version: 1.0 Content-Transfer-Encoding: 8bit
Content-Type: text/plain; charset="utf-8" X-RT-Original-Encoding: utf-8
Oct 15 10:49:30 darkmoon RT: Removing deferred recipients from Bcc: line
Oct 15 10:49:30 darkmoon RT: Setting deferred recipients for attribute
creation
Oct 15 10:49:31 darkmoon RT: No recipients found for deferred delivery on
transaction #456
Oct 15 10:49:31 darkmoon RT:
<rt-3.8.1-1501-1224038945-745.69-4-0 at realsun.com.tw> #69/456 - Scrip 4 On
Create Notify AdminCcs (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:302)
Oct 15 10:49:31 darkmoon RT:
<rt-3.8.1-1501-1224038945-745.69-4-0 at realsun.com.tw> No recipients found.
Not sending. (/opt/rt3/bin/../lib/RT/Interface/Email.pm:338)
Oct 15 10:49:31 darkmoon RT: Committing scrip #11 on txn #456 of ticket #69
Oct 15 10:49:32 darkmoon RT: Ticket 69 created in queue 'General' by root
(/opt/rt3/bin/../lib/RT/Ticket_Overlay.pm:659)
(2) When I rejected the approval, the log is below:
Oct 15 10:50:45 darkmoon RT: About to think about scrips for transaction
#463
Oct 15 10:50:45 darkmoon RT: About to prepare scrips for transaction #463
Oct 15 10:50:46 darkmoon RT: Found 4 scrips for TransactionCreate stage with
applicable type(s) Status
Oct 15 10:50:46 darkmoon RT: About to commit scrips for transaction #463
Oct 15 10:50:46 darkmoon RT: Committing scrip #11 on txn #463 of ticket #70
Sorry about the verbose log. Thanks for your help!
Best regards,
Andro
sunnavy-2 wrote:
>
> Hi Andro
>
> The steps you showed seems ok.
>
> I suggest you check the following:
>
> 1. check /Admin/Queues/Scrips.html?id=2 to see if the scrip
> ("If an approval is rejected, reject the original and delete pending
> approvals" )
> is in the current scrips.
>
> 2. check the log to see if something weird happened.
> Log is always the best friend of debugging.
>
> On Oct 13, 2008, at 4:55 PM, Andro wrote:
>
>> Hi sunnavy I show you my practice as below(some image files): Step
>> 1. I create an ticket Step 2. Result of creating ticket (including
>> the Links) Step3. Ticket in the queue(pending approval) Step4.
>> Rejecting the approval Step5. Approval's status change from 'new'
>> to 'rejected' Step6. The original ticket still in the queue My
>> problem is Step 6 , why the original ticket didn't be rejected ?
>> Best regards, Andro Hi Andro Just after you create the original
>> ticket, does the ticket depend on the approval ticket? If the header
>> stuff is correct, the original ticket should depend on the approval
>> ticket, and won't be changed because of the reject thing. All things
>> are fine to me.
>> View this message in context: Re: Approval workflow problem
>> Sent from the Request Tracker - User mailing list archive at
>> Nabble.com.
>> _______________________________________________
>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>
>> Community help: http://wiki.bestpractical.com
>> Commercial support: sales at bestpractical.com
>>
>>
>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>> Buy a copy at http://rtbook.bestpractical.com
>
>
> best wishes
> sunnavy
>
>
>
>
>
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
>
>
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