[rt-users] Modify the Create Ticket screen

[Kenneth Crocker]

Gabriel,


	Sure. However, a warning. To modify RT screens and such, you have to 
get into code that can be real hard to follow, at least for me as I'm a 
beginner perl guy. First, copy /share/html/Ticket/Create.html to 
/local/html/Ticket/Create.html. MAke your changes to your "local" copy. 
I'm not sure what you want to change. I wanted to remove the "Describe 
the Issue" portion as we use a Global/mandatory description field for 
problem descriptions and having two description fields on the create 
screen was disconcerting. So, since my CF was Global AND Mandatory, and 
I couldn't figure out how to keep it off the create screen, I dropped 
the "Describe the Issue" portion from the bottom of the screen. Hope 
this helps.


Kenn
LBNL

On 10/14/2008 5:27 AM, Gabriel Cadieux wrote:
> mind sharing how exactly you fixed it so all can benefit (and by all i mean me.. lol)?
> 
> :)
> 
> -gabe
> 
> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com
> [mailto:rt-users-bounces at lists.bestpractical.com]On Behalf Of Kenneth
> Crocker
> Sent: Friday, October 10, 2008 6:09 PM
> To: rt Users
> Subject: [rt-users] Modify the Create Ticket screen
> 
> 
> DUH!
> 
> 	I'm such an idiot. I found it and fixed it on my own. I HATE it when I 
> do that. Sorry folks.
> 
> 
> Kenn
> LBNL
> 
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