[rt-users] RT 3.8: Script - Notify requestors and other recipients

[Ruslan Zakirov]

http://wiki.bestpractical.com/view/ScripAction
section "Managing notification actions"

On Tue, Oct 14, 2008 at 1:55 PM, Filipe José Silva Clemente
<filipe at sapia.uminho.pt> wrote:
> Hi,
>
>
>
> When i reply/resolve a problem and include an email address on the cc:
> field, RT fires two differente messages, one for the requestor and another
> for the other email address.
>
>
>
> This is a problem because i want both requestor and the other recipient (in
> cc: field) gets only one message knowing that the message was sent to both.
>
>
>
> How can i have a script that notify users and other recipients just using
> one email message? (FROM: RT3.8 -> TO: xx at hotmail.com and CC: yy at gmail.com)
>
>
>
> TIA,
>
>
>
> Filipe
>
> Portugal
>
>
>
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-- 
Best regards, Ruslan.