[rt-users] RT 3.8: Script - Notify requestors and other recipients

[Filipe José Silva Clemente]

Hi,

 

When i reply/resolve a problem and include an email address on the cc: field, RT fires two differente messages, one for the requestor and another for the other email address.

 

This is a problem because i want both requestor and the other recipient (in cc: field) gets only one message knowing that the message was sent to both.

 

How can i have a script that notify users and other recipients just using one email message? (FROM: RT3.8 -> TO: xx at hotmail.com and CC: yy at gmail.com)

 

TIA,

 

Filipe

Portugal

 

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